Sky mobile

[CH20023]

Hi guys I need to speak to a sky worker over chat if possible about my sky mobile if a sky employee could see this and reply I would really really appreciate it. Thanks

[63johnw]

Hi @CH20023  if you could give us an idea of the issue we may be able to help or point you in the right direction for help. 

[Daniel0210]

@CH20023 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here. Sky won't reach out to you on here. You need to instigate contact. 

[Aimee171]

I switched to sky mobile and having difficulties with signal. I am aware there's an outage in the area however when I put the sim in my previous phone it works ok. I have both eSIM and the physical card. No one from sky can help me and I've had many calls with no resolve. One person I spoke with said there was a problem with the card reader and to cancel my contract. I thought that was a bit extreme!! 

[CH20023]

So I ordered a MacBook Air but I didn't realise I was on the "swap" page on my iPhone 15 pro so when I pressed ordered I looked at me emails and noticed i placed it for a swap with my phone and now I don't know what to do? I'd like to be able to carry on paying monthly on my phone and the MacBook when it arrives? 

[63johnw · Accepted solution]

Hi @CH20023  you will need to call sky on 150 so they can cancel the swap then help with the order. The chat service won't be able to do that. 

[CH20023]

Thank you sm. 

[CH20023]

Hi guys, today I was looking at a MacBook that I've been interested in. I went through the process of getting it ordered. Everything went smoothly until I noticed in my confirmation email that it said that I made a swap. I came to find out that I must’ve been on the option to swap my iPhone 15 Pro for the MacBook, which I obviously wouldn't have done if I had seen it was on the swap option. So now that it's coming (tomorrow, the 28th), I'm worried if I have to send my phone in or if I would be able to keep the phone and carry on paying for the iPhone and MacBook monthly together.

[63johnw]

Hi @CH20023  as already advised on your other thread on this subject you will need to call sky on 150 to cancel the swap.