I dont know whats happened to sky lately but they are becoming terrible!Firstly they said the company that receives the swapped phones hadnt forwarded the phone, possibly lost so they put the Chase team on it.
Hadnt heard anything so got back in touch to be told that my phone was "locked" and would have to be sent back to me for unlocking!
Now if this was true surely SKy have the facilities to force an Unlock on the phone?
They said it was google locked even though i checked and the phone wasnt connected to my google account in any way.
Fed up of waiting so I called SKY and got customer retentions, asked them if I cleared the Agreement would that enable me to do my new swap? Yes they said!
So Cleared the balance and was told couple of hours the stuck swap will drop off.
Lo and Behold forward to next day and it hasnt "dropped off" so called back in again to be told they would e-mail to have the swap removed! They were already doing this since the 14th of Jan, I am at a loss as to how or why this is happening but my faith in SKY is at rock bottom they cant be trusted to do what they say they will. IF it ever gets resolved I'll post back here but I have no faith.
