No QR code for my eSim

[Lizzie_]

I’m having trouble activating my esim onto my pre-purchased iPhone. I don't have a working phone number so I cannot call the help Centre.

Earlier today I purchased an eSIM on sky.com, and I then read every instruction page available on how to download and activate the sim, which says a QR code and/or a pin would be emailed to me in order to activate my account, but one hasn’t been sent to me. Then, when I try to activate the esim I ordered on the sky website, it says I should ‘try later’. What does this mean? I really need to set up my phone number today.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147