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Discussion topic: Restricted service

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This message was authored by AdamJamesHyde This message was authored by: AdamJamesHyde

Restricted service

My phone bills is fine but it's
just saying my account is suspended
& to pay a bill to reinstate it but I
have paid all my bills and when I
follow the link it says my account
isn't suspended! It's just a nightmare circle. We called Sky, they can't do anything about it. I couldn't change my plan (till today) or upgrade my phone so I had to pay more for my plan. Sky always offer 25 GB for £16 but I pay £18 for 25 GB. Why? Awful service right now 

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This message was authored by caesarome This message was authored by: caesarome

Re: Restricted service

Posted by a Superuser, not a Sky employee. Find out more

@AdamJamesHyde 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Restricted service

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @AdamJamesHyde.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Restricted service

Posted by a Sky employee

We are still looking to help you @AdamJamesHyde . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
AdamJamesHyde
Topic Author
This message was authored by AdamJamesHyde This message was authored by: AdamJamesHyde

Re: Restricted service

I still have a problem 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Restricted service

Posted by a Superuser, not a Sky employee. Find out more

@AdamJamesHyde 
I’ve re-escalated your post to Sky and the Messaging Team should contact you again later.
Make sure you fully engage in it. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Restricted service

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @AdamJamesHyde.

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