Restricted service

[AdamJamesHyde]

My phone bills is fine but it's
just saying my account is suspended
& to pay a bill to reinstate it but I
have paid all my bills and when I
follow the link it says my account
isn't suspended! It's just a nightmare circle. We called Sky, they can't do anything about it. I couldn't change my plan (till today) or upgrade my phone so I had to pay more for my plan. Sky always offer 25 GB for £16 but I pay £18 for 25 GB. Why? Awful service right now 

[caesarome]

@AdamJamesHyde 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @AdamJamesHyde.

[Lisa-P1987]

We are still looking to help you @AdamJamesHyde . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[AdamJamesHyde]

I still have a problem 

[Daniel0210]

@AdamJamesHyde 
I’ve re-escalated your post to Sky and the Messaging Team should contact you again later.
Make sure you fully engage in it. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @AdamJamesHyde.