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Discussion topic: Cannot link sky Id with mobile account

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This message was authored by R27HYD This message was authored by: R27HYD

Cannot link sky Id with mobile account

Hi, I ordered the new iPad Pro on Monday. At the same time, I created a sky account and a sky ID. The iPad was delivered on Wednesday. When I went to set it up and sort out the eSIM to get it up and running, it asked me to link my ID with the mobile account. When I try to do this, it keeps saying "whoops, there's been an error. 

I spoke to someone today who activated my sim and I had an email with a code to complete my eSIM installation. However, I cannot complete this because I still can't link my ID. 

I got in touch again and spoke to someone about this and they told me to create another account and ID using a new email address. I did this then tried to link them and I still get the same message saying "whoops, there's been an error."

 

Also, after placing my order on Monday, I cannot see any details about it. There is no trace of my order anywhere in my  account. When I log in it says " you do not have any sky products"

 

 

 

 

 

 

 


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This message was authored by Tom-W19 This message was authored by: Tom-W19 Answer

Re: Cannot link sky Id with mobile account

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @R27HYD.

Thanks
Tom

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot link sky Id with mobile account

Posted by a Superuser, not a Sky employee. Find out more

@R27HYD 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

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This message was authored by Tom-W19 This message was authored by: Tom-W19 Answer

Re: Cannot link sky Id with mobile account

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @R27HYD.

Thanks
Tom
R27HYD
Topic Author
This message was authored by R27HYD This message was authored by: R27HYD

Re: Cannot link sky Id with mobile account

Thank you 

R27HYD
Topic Author
This message was authored by R27HYD This message was authored by: R27HYD

Re: Cannot link sky Id with mobile account

All sorted now, thank you all for your help

 

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