Add Data plan

[Sassychick]

Hi!

I have just replaced the sim in my son's iPad (Apple IPad 7, purchased on monthly contract from Sky). When I go to turn mobile data on I get the following: (See image). I've tried resending the network settings option on the Sky app but nothing is received. Any ideas? Thanks in advance

 

[caesarome]

That message is being generated by the iPad as it seems to think there is no data on it so can you try creating the settings yourself:

1. From the home screen tap Settings.
2. Tap Mobile Data.
3. Tap Mobile Data Options.
4. Tap Mobile Data Network.
5. Enter the configuration details and then tap the back button to return.

Note: The input fields may allow you to enter more characters than listed in the configuration details. It may not be possible to change your APN settings if the network provider you're switching from has disabled this feature.

Internet APN Settings:

Name: Sky Mobile Internet
APN: mobile.sky
Username: None
Password: None
MCC: 234
MNC: 57
APN Type: Default

[Sassychick]

Thanks! Unfortunately I can't get that far. The only options are these, if I click 'Other' I get the 'Add Data Plan' then a request for SM-DP+ Address and activation code.

 

[caesarome]

@Sassychick 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to Sassychick.

[Mr+Flibbles+86]

Update – Thanks for chatting to us. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks