Mobile phone bill issues

[gasara]

I have just sent this to sky (not really expecting a reply but you have to hope)

Dear Sir, having been a loyal customer for over 12 years now I am considering cancelling my Sky Mobile Bill account (I will still use my phone as will my wife use hers). My reason for doing this is that maybe it will prompt Sky to sort out my billing issues. I have tried unsuccessfully to get you to show my billing, been passed on to all and sundry, everyone promising to get it sorted, forms filled in and submitted by whoever I talked to on the phone. Nothing has changed. Every time I attempt to get mobile billing information your web page directs me to your generic sales page. I really do like my phone and the service you have provided over the years, I do not wish to change it. I really need help not false promises.

On another issue the information you hold on me is also wrong. I no longer have the land line numbered [Removed].

It would also seem that you are holding 3 email addresses on me. 

The 3 addresses deleted by me.

Can we not consolidate them into one usable account.

I look forward to your reply with anticipation

Ian B Walker

Moderated to remove personal deatils

[caesarome]

@gasara 

Although you are not talking directly to Sky here we can put you in touch with them if you want via their messaging team which is based on here so would you like to give this a try ?

[gasara]

Thanks for your reply. I have talked and talked with Sky untill the cows come home. All I get are false promises.

[PandJ2020]

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@gasara wrote:

Thanks for your reply. I have talked and talked with Sky untill the cows come home. All I get are false promises.

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I would advise you talk to the forum escalation team.  Otherwise, there's nothing else us other customers here can do...

[caesarome]

@gasara 

You haven't talked to the messaging team though so it is worth a try as they are based on here to help out with issues like this.

[gasara]

Thanks, Sky sent me an email, asked for information but I am not holding my breath. I will use the Forum option when the last offer fails, which I think it will. 

[gasara]

OK as expected nothing has happened. Sooooo where do I find this escallation team?

[caesarome]

I have contacted the messaging team for you so look out for the chat bubble at the bottom of this page.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[gasara]

Many thanks for the help. Still no resolution as the "Specialist Team" are supposedly working on it. On the verge of giving up. But that is not your fault.

[gasara]

Well still waiting for the "Special Team" to action my issues. Thanks to all that have sent me information and links but nothing has happened. I am now seriously considering taking legal action as no one seems to want to help.

[SpaceSparkie]

Hi @gasara 

I'm sorry to hear you are still experiencing the issue. 

You can get in contact with Sky's support team directly here. They should be able to provide you with the assistance you need. 

Thanks 

Sarah 

Community Moderator 

[gasara]

Sarah, been there,  I cannot open the account for my phone. It keeps saying my account is locked. This has been going on since February. IT NEEDS SOMEONE FROM SKY TO ACTUALLY DO WHAT THEY HAVE PROMISSED. sorry for shouting. The team looking into this have done absolutly nothing. I have phoned, emailed and shouted. Still nothing. Time to see a solicitor me thinks.

[gasara]

Result!!!!

Just spoken with a very helpful person who has resolved my issue. I would like to thank everyone who has tried to assist me. Thank You

[SpaceSparkie]

Hey @gasara ,

Awesome to hear your issue got sorted out! I'm really glad everything's working for you now.

Thanks, 
Sarah 
Community Moderator