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Discussion topic: Mobile Data not working

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This message was authored by MarkSweeney2003 This message was authored by: MarkSweeney2003

Mobile Data not working

mobile data currently not working as normal. 
Says my mobile data is on, and I have full network coverage and that I've not run out of data although it is not working when trying to go into apps and load things unless I'm on a phonecall which is very strange.
Reset my network settings, checked my SIM card, turned my phone off and on, added more data, issue still not resolved. Need urgent help. 


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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Mobile Data not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @MarkSweeney2003  @William-84 @Bellatrix89 @Stuart02  any issues showing here ?

 

https://www.sky.com/help/articles/service-status-sky-mobile

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

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This message was authored by Stuart02 This message was authored by: Stuart02

Re: Mobile Data not working

I am having the same problem

This message was authored by Bellatrix89 This message was authored by: Bellatrix89

Re: Mobile Data not working

Same issue here too..

This message was authored by William-84 This message was authored by: William-84

Re: Mobile Data not working

Same issue here, Dundee DD3.

 

If I switch to 3G it works but not 4G or 5G.

This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Mobile Data not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @MarkSweeney2003  @William-84 @Bellatrix89 @Stuart02  any issues showing here ?

 

https://www.sky.com/help/articles/service-status-sky-mobile

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by Bellatrix89 This message was authored by: Bellatrix89

Re: Mobile Data not working

I'm IV3 in Inverness. It just says Internet may be slower than normal in the area.. it hasn't worked at all for me all night. If I turn WiFi off it just doesn't connect to my data.. will try turning 5G off though and see. Thanks 

This message was authored by Bellatrix89 This message was authored by: Bellatrix89

Re: Mobile Data not working

Thank you!! Yes mine works on 3g but not 4 or 5 either. For some reason the last few months if I try and purchase something from  playstore or on a game it will only let me do it if my WiFi is off.. don't know why. So thanks for that!!

This message was authored by natashac This message was authored by: natashac

Re: Mobile Data not working

My data also not working. Tried all the troubleshooting and its still not working. Based in Belfast & the coverage checker shows its all good. Ive plenty of data and it shows as being on just nothing working

This message was authored by Mummyov This message was authored by: Mummyov

Re: Mobile Data not working

I am in glenrothes and me nor my kids have any sky internet using mobile data since 25th jan. Yet on sky app says everythings fine

This message was authored by Stuart02 This message was authored by: Stuart02

Re: Mobile Data not working

I've just checked again and mines is working now

This message was authored by Mummyov This message was authored by: Mummyov

Re: Mobile Data not working

Mines back on too finally 

This message was authored by Conor1690 This message was authored by: Conor1690

Re: Mobile Data not working

My data has been off since half 9 last night done the service status checking I'm in Glasgow says it's working no it isn't lol. Done every single instruction to fix the problem still no data!! 

This message was authored by rikelly This message was authored by: rikelly

Re: Mobile Data not working

Same issue here. I'm in Glenrothes and been like this since the 25th January. I work in St Andrews and almost didn't get home as my bus pass on phone failed to load. I check my sons phone and his is the same. 

This message was authored by ciarantm21 This message was authored by: ciarantm21

Re: Mobile Data not working

This is also happening to me, I'm living just outside Cork in Ireland. Very frustrating as there is good coverage in my area, the current infrastructure it uses is the Vodafone network so not sure whether Sky's bandwidth is deliberately reduced. 

I have tried all troubleshooting advice per Sky's website and helpline with no luck this past week, I may switch back to my old network if it is not sorted this week!

This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Mobile Data not working

Posted by a Sky employee

@63johnw wrote:

Hi @MarkSweeney2003  @William-84 @Bellatrix89 @Stuart02  any issues showing here ?

 

https://www.sky.com/help/articles/service-status-sky-mobile


Hi all,

 

We know the storm has affected service across the UK this weekend. The best thing to do is to follow the link above, to put in your address and check for any issues with your local masts.

 

Thanks,

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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