Sky Mobile Cooling off period

[Gemini18]

I have made an error transferring my mobile service and number to Sky mobile due to their E U Roaming Policy.I did order the sim some 30 days before activation as I am a Sky Broadand customer.I did not realise the £2 a day roaming cost which makes the service not cost effective.I cannot seem to find if the cooling off period starts on activation of sim card or on initial order.I have made a complaint to Sky but do not want to call them on the mobile while Roaming.

I can "workaround" the problem by getting a sim card from a providor that has a more user friendly approach to roaming.Then I have the further issue of getting my number transferred from Sky while keeping the Sky service active which I could still use as a data only service in the UK.

Any advice would be appreciated.

[SKY1992bf · Accepted solution]

@Gemini18  it's 31 days after activation but you can't transfer the number from sky and still use the service for data, as transferring the number will cancel your sky contract, the only way round would be to purchase another data plan that will come with a new number 

[Gemini18]

I will need to contact Sky and see if they will be willing to help.The terms and conditions run to 41 pages.

Gain thanks for your helpful advice.

[caesarome]

@Gemini18 

What issue do you have as us fellow customers might be able to help ?