Send Thanks to Sky

I needed to find out if my Sky Router would support Gigabit Ethernet on the iMac I intend to purchase . Within minutes of posting my question I received replies.  Many thanks to the Sky Community. Steve 🙏 ... View more

I had a bit of a meltdown as my Internet connection failed after an engineer had been round to increase my bandwidth. Bobby was AMAZING. I've worked in customer services for 25 years and I've NEVER come across someone better than him. He totally knocked my socks off. Patient, kind, diligent - just total professionalism. I am a total technophobe and he was utterly brilliant at guiding me through my blind panic to a successful conclusion. I really can't thank him enough. Sky - nail this man's feet to the floor and offer him a massive payrise! He really is worth his weight in gold. Thanks Bobby.  GL Norwich. ... View more

I just got off the phone with Ashley and she was super lovely and helpful. I said this to her at the time but it was the best customer service phone experience I've had. Considering I thought it would be quite a complex issue to fix, Ashley was professional and I finished the call knowing my query was in safe hands.  Thanks again!  ... View more

I was put through to Ethan in customer services  after an unsuccessful call with another agent.  Ethan was amazing, I can't thank him enough for trying to help with the issues regarding appointments and phone calls with open reach and sky to get a new installation sorted.  Thanks again Ethan, much appreciated 👏    ... View more

Thank you for the tickets. We had a great time at ExCel at the experience. Plenty if things to see and hear ... View more

Called this morning about my phone and was given excellent service. I asked about my out of contract TV subscription and was again pleasantly surprised by the excellent help and attention I received. The lively assistant  managed to find me an improved service, no change to my tv package and a reduction in my subscription! Brilliant  news for a couple living on pensions! Thank you, Sky team! ... View more

I misplaced my new sim card and called in this morning.  It was no bother to the assistant  on the phone who sympathised with me and assured me a new sim would arrive in a couple of days. Excellent service and courtesy. Thanks ... View more

Thank you fir helping to check that my Broadband Connection is okay. ... View more

Scott at kiosk in Rushmere is extremely helpful he is very pleasant and helps me with all my queries can't thank him enough.  ... View more

Scott has been extremely helpful today in craigavon. Service has been excellent. Really helpful. Explain everything to detail of the package we purchased.   ... View more

thanks to the nice man who sorted my bill today with great discount did not get his name but was asian i think     the  time was around 1pm  many thanks again  ... View more

Hi, Thank you for giving me the best advice.I can;t remember your name but hopefully this will reach you 10/10 ... View more

Massive shout to Alan in Guest List for his brilliant efforts and help in the last two weeks. Such fantastic service. ... View more

I would like to really thank Ryan Evans in Glasgow who has been really wonderful in solving my broadband equipment and setup issues. He went above and beyond, making sure that things were moving as speedily as possible and checking in on a regular basis to ensure it was all moving according to plan. His dedication and care were very much appreciated on our end.  Please give this young man a raise, he sure deserves one! ... View more

Thank you Raj so much for all your help yesterday. He stayed with me whilst I connected to Netflix, when I was looking for my password for the site, ( which it took me a short while to find ). Nothing was too much, and I would say it was the best customer service I've ever received, from anywhere service, I contact.   ... View more

An absolute joy to chat with Ikran, who made me feel she had gone the extra mile to make sure I was getting the best deal for my family. Super polite, crystal clear with information and incredibly helpful. If only every company had an Ikran! THANK YOU! ⭐️⭐️⭐️⭐️⭐️ ... View more

I would like to thank Martyn, from Leeds HomeMove Team. Just hang up the phone with him. I'm moving houses for the first time and he made the process fast, convenient and professional while being friendly in his manner. Could not have asked for a better man for the job, being patient in explaining everything. Cheers buddy ... View more

I spoke to 3 advisers and in the end Caitlin from Glasgow went to the trouble of getting permission to call me back, so she could retain me as a customer (I've been with you since 2009). She was truly excellent and such a lovely lady.   She explained the options I had, as I intended to leave and go to Virgin Media. The time she took and the professionalism and friendliness she exhibited, made it easy to say Yes and remain a Sky customer.   If there is any recognition scheme, please put this forward so she can receive a thanks and appreciation for the work she does and the friendliness and openness that she conducts herself with.   Large organisations are made up of people and Caitlin is, based on my experience, one of your good ones. ... View more

I want to thank Mohammed from the moving home team who was honestly so kind, helpful and made the moving home process so slick... really appreciate it, thank you so much! He took the time to personally follow up with me and saw my issue through until solution.    thanks again! Sarah  ... View more

Anthony visited my home earlier to install my new fibre internet. Absolute brilliant engineer, super helpful and informative. He was so friendly and considerate, even wore covers over his shoes each time he enter my house to not trail any dirt in. Honestly 10/10 for his services and lovely manners.   ... View more

Rang up on 5/11/24 spoke to a guy called Michael who went above and beyond to sort me out with a new contract for the new iPhone 16 plus and I have to say I've never had a more pleasant experience I just wanted to throw my money at sky if you record calls I advise you go back and listen to that one as I had tears dripping down my face the guy needs a bonus or a reward of some sort for exceptional customer service skills. Hope he's the one I get when I change my broadband provider ... View more

Lori from your retention team was absolutely fantastic. I'd spent over an hour one evening on a call to someone who couldn't really be bothered to help and two further calls to others over the following days with the same response.  When Lori came on the line, she immediately recognised my frustrations and actually listened to me - and genuinely tried to help.     She was chatty and super friendly and actually made the experience far easier. Sky need to employ more Lori's!!   She made renewing the contract seem effortless and actually turned my frustrations around within a few minutes.   Lori is a credit to your company.    If only customers could speak with her on each occasion, it'd make the process far easier and slicker.    ... View more

Thank you so much to George (I hope I got that right) for all his help in finding me the best deals when I was renewing my contract. I've worked in a call centre & I thought it was pretty bad, but this job would probably drive me insane. Well done to him - it must be so boring reading the same contracts over and over- but he was warm and friendly throughout. I hope he is paid well for it.  Thanks again!  ... View more

Would like to send a Big Thank You to,Sol for helping me with my Sky package. You went above and beyond with your patience and politeness. I understood everything which means a lot!!!. Many Thanks Sol. From Deborah.                ... View more

I spoke with a lovely staff today (04.11.24) at around 1pm. He was very helpful and polite an absolute credit to the company. Name on account is kellyann cooling  ... View more

I called today as my elderly Father was due to have an Engineer visit as his Sky TV was not working. Unfortunately, he is suffering from some memory issues and when the Engineer rang in advance of his appointment, my father was unable to answer his questions and so the visit was cancelled.   I called and was passed around a few departments until I was connected to Simon (removed) in the Accessibility Team. Simon listened carefully to the issue and went above and beyond to contact different departments to try to rebook the appointment. Once that had been booked, Simon ensured that there were notes for the Engineer explaining that my father may appear a little confused, and providing my contact number for any problems.   I really felt that Simon empathised with the situation and wanted to do as much as he could to ensure the Engineer visit goes ahead smoothly tomorrow. Once the appointment was confirmed, Simon took the time to talk me through how to provide the Power of Attorney documents to Sky, he applied the 'vulnerable customer' marker to my father's account and provided me with the phone number for the Accessibility Team.   Simon was the 4th Sky Advisor I spoke to on my 75 minute call today, and I was impressed with how he took ownership of the problem and was tenacious in finding a satisfactory resoloution. You don't often get customer service that's worth writing to the company about, but I did today and it made a fairly stressful situation a whole lot easier to deal with, so thank you Simon!     Moderator note: Removed personal/identifiable details ... View more

For the last two weeks I have struggled sorting out broadband just to some system related issues that have had to be passed to another team. Other members from sky that I spoke to were pushy and generally uninterested when I had to originally keep calling back to explain the issue and would 'pass the buck'.   Jess then took ownership of this issue and although was not able to resolve it immediately did absolutely everything she could and kept me updated throughout. Jess went above and beyond and sent messages to update me, prepared everything before calling and was extremely helpful with any queiries.  This was not a great experience with Sky holistically although Jess and her excellent customer service exceeded all expectations and did a great amount of service recovery. If not for the work of Jess I would have looked for an alternate broadband supplier.   I'm unsure of any details besides a first name and believe she works within broadband sales. Jess deserves great recognition for her hard work, positive attitude and communication skills.  Thank you  ... View more

Thank you Mark for organising the doorstep exchange on our SkyQ box and going out of your way to get it to us the following day. Thanks to you we are back enjoying our Sky viewing. Much appreciated. Steve ... View more

I am a platinum member as was far from happy when my monthly Sky bill went from £125 a month to £148, then the following month was going to be £180. I rang to cancel and the chap I spoke to was about as good as a wet weekend in Cleethorpes. With cuts, got it down to £160. Was told that was it, I can arrange for your box to be collected if suits. I contacted Community Fibre in my area and was pleased with what I heard. I made one last call to Sky as my contract was ending today. I had the pleasure of speaking to a delightful young lady from Glasgow called Saniya. She did her upmost to get me sorted, trawling through various packages and spent around 40 mins assisting me. She came up trumps and I am glad to say, have continued with Sky. Something I didn't think would happen prior to the call. I'm not one for sending complaints or praises but this young lady jumped through hoops, to get me sorted.  So credit where credit is due. And she is 100% credit to Sky. Many thanks. Mr. M. Cox. Chingford. London. ... View more

Wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. After suffering numerous errors trying to sign up he went over and above to ensure my queries were answered and issues were fixed. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. Please do pass these comments onto his manager. Thanks Shane  ... View more

Ongoing issue from 10th October, I had taken to phoning in daily for an update. Then one wonderful day (29/10/24) I spoke to Gillian she took ownership of our issue and her closing statement was "don't worry Helen you don't have to call every day I will update you everyday" and Gillian was true to her word, I got a text every morning until Openreach had fixed our line. Then when it was fixed she called me to check I was happy. My only issue now is next time I have a fault I won't be able to get Gillian.  @GCL23 ... View more

Thank you so much for your help setting up my sky boxes, tv, e mail etc. You were so patient taking me through everything and getting everything working correctly. I hope your manager congratulated you on your excellent work. Eileen Howarth ... View more

We spoke yesterday to Sohail ( hopefully the correct spelling ) one of the sales team.  He was absolutely brilliant and would like to acknowledge his help in sorting out our needs. Sky are so lucky to have such knowledgeable and friendly staff. Thank you Sohail. ... View more

Don was very professional ,kind and helpful. He sett things up very quickly and was very supportive. Thanks alot Don and very nice person to talk to. ... View more

Just wanted to actually leave some feedback for the lovely engineer that attended today to sort out my satellite dish, he had the problem sorted within minutes and was such a friendly, decent guy! Hope he gets this feedback because he truly deserves it. Such a decent bloke.  ... View more

Hayley was very understanding for the trouble I'd had regarding my 16 pro max order. She went out of her way to try and help and not even 24 hours after speaking to her I had a phone call from another man at sky (also lovely) letting me know my phone is on its way and due to be delivered tomorrow! Both of them turned around a negative experience into a positive one so thank you! ☺️  ... View more

Hi there,    I am keen to get in get in touch with Sky to give positive feedback for my call handler today. His name was William. The call was at 3.53pm on 10th Sept.    The call was very useful in terms of updating my account information and contract end dates.        ... View more

hi i like to thank mathew as he was willing to listen to my issuses and checked my connectionand that my tv/broadband was working 100% and he was willing to listen to my concerns and he put my mind at rest and was very very helpful 🙂 😄 ... View more

I contacted Sky today in relation to my current contract and was put through to Manisha.   I would like to thank ( "  Manisha "  ) who provided such excellent serivice to me today, her extremely pleasant, helpful and kind disposition is   a credit to her. Thank you so much Manisha.  ... View more

Thank you so much to the engineer, Peter, who came to my house today on a bank holiday to fix a long standing signal issue with my Sky Q box. After months of not being access my movie channels, TV guide, set up recordings etc., he went above and beyond to sort the problem and gave me great advice about contacting my local council to get them to further investigate possible potential issues with the communal dish. I could not be more grateful ... View more

Excellent service received from Lori today, got everything sorted that I needed in a friendly, professional and efficient way. Really top notch. 10/10. Thank you Lori!  ... View more

Dear Sky people, !!!!! After numerous attempts at trying to resolve "issues" in regards to TV/BROADBAND/PHONE  ETC we finally found someone who REALLY listened  to our requirements ,and then set out to resolve them in a knowledgeable and professional way, he done all that with genuine kindness and good manners in a warm and sincerely genuine way,and we cannot thank him enough !!!  His name is NAD  and he is based at SILVERBURN  SHOPPING CENTRE in Glasgow !!! We are absolutely delighted with our new "package" and with all aspects of  Sky Service !!! Thank You again Nad  !!! Rona & Frank  ... View more

Kye was spending hours trying to help he even called me b ack the following day about the puck and helped me so much. Unfortunatly the internet is very poor here and eventually Sky glass will replace the system which will arrive next week but he was so helpful and pleasant he deserves a pay rise for all his skills helping me and my lack of internet skills. Mark from Stockport I spoke to tonight who was very helpful in the log in issues he also was very helpful I do hope you all  get the support  and praise you deserve. kind regards Linda Howes ... View more

Killi the sky engineer... 14.6 2024. Installed my sky q ...had to move and reposition the dish ...Great job...went through everything with me, I'm 74....and he made everything easy to understand.  ... View more

Many thanks to Marina. We had lost all sky service on our dish. She immediatetly identified the problem as being neighbourhood trees and an old dish. She replaced the dish and put it higher on the wall. Problem solved. She then sorted out a number of other issues we had with the remote etc, removed an old cable and gave me a few shortcut tips. Excellent service, very efficient  and a lovely lady. We are very happy. ... View more

I was so amazed by the engineer Gary who came to help us with our lack of signal to the sky box today (29/11/23). Unfortunately he hit his head in our shed outside. He cut his head badly (I think he may end up needing stitches!) despite bleeding a lot, and he must have been in a lot of pain, he carried on working really hard. He found lots of cables that didn't work, that had been done by an electrician. He removed all the faulty cabelling running around the house to make it look neater and safer for our kids. He then put all new cabelling in. Not only did he fix it but he also cleared up cabelling that was not his work and went above and beyond. I would also like to send him my regards, I really  hope his head is okay. If it was me, I would have gone to A&E immediately and had the afternoon off. I hope the gash on his head is okay and recovers. I had to find somewhere to write a positive review, Gary was brilliant!  I hope his amazing service to Sky can be recognised somehow  ... View more

I wanted to say thanks to Mike in the Sky protect support team.  I have a problem with my indoor camera which appeared to fail / brick / became unresponsive during a firmware update.  I think it was a fairly easy problem to diagnose - but I wanted to say thanks for the speed of response and the clarity of next steps.  I used the support / contact us process within the app - and sent an email.  I had a personal response within 10 minutes. A quick exchange of emails and the whole matter was resolved (a replacement is on its way) within half an hour.  In an era of   "your query is important but we are busier than usual so it may take 7-10 working days to reply"   a resolution in less than 30 minutes is really great.  thanks  ... View more

Saturday night I took my 11 yo daughter to see Nothing But Thieves. I cheakily ask about taking her in to the lounge as it was her first ever gig and want to see if we could make it a bit more special. Your team was so accommodating. The guy who I believe was the team leader, whilst chatting, asked where our seats were. And from this point in our night totally changed from what was going to be a fabulous night to something really special. He allowed us to sit in the special seats beside the stage. (S4)-we were shown to our seats and then guided to the lounge. Even the guy on our door was so courteous and lovely. Other than it being a blinding night of music – as my daughter put it, she also felt confident about being there and safe. - which didn't feel before going in.  Jess is autistic - And safety for her is so important to her otherwise she can feel overwhelmed. I can't thank your staff enough. I've never seen that girl smile so much and this is not an easy thing to bring out her. And I also could relax.  Thank you from the bottom of my heart.  Liz Digby and Jessica.  ... View more

 *** SKY TV must appreciate there staff for such services ***   Thank you so much Chelsea.. Your services deserve appreciation thats the reason I am sharing my thoughts hope SKY team read and appreciate you.   I am with SKY TV since more then 10 years but recently due some advisors errors and false promises and promises made to give me a call and apologise or compensate ... they lost trust ... i lost my trust talking to any advisor because they seem caring on phone but at the back they do mistake and customer like me suffers there mistake and extra billing.   But Chelsea is the staff I spoken to on 29/09/2023.. between 9.am till 10.45am.. Her customer services shall be an example for perfect customer handling. The way she handle my queries.. my issues... my past bad experience.... very Professional .. sweet.. caring... and with in time she handled my problem which I had been struggling and frustrated since August 2023.... she handled in one call and thank you to her manager as well she/he helped her.. but if services like her provided to customers will always keep us using SKY TV. THANK YOU Chelsea and SKY Team for having such staff and services. Words might not explain the kind of appreciation I really wanted to share for her .. but I am a happy customer for today just because of her.   If Sky needs to contact me they are most welcome.   Regards,   Asif Faizullah   ... View more

I'd been having issues ordering broadband, with 2 orders getting cancelled. I was dealing with staff over the phone but, when walking past a Sky store, I decided to go in store and see if they could help. The staff member Kamal in Manchester City centre was so helpful. He helped me to create a new account and answered all the questions I had. He was very friendly and professional. All my issues were resolved by him within minutes. I want to thank him for his time.  ... View more

I would like to send a thanks to Ravinder based in Mumbai India Tv department for sorting out an issue for which wasnt even in his department, my issue was mobile related and he helped me resolve it after I spoke to several other advisors that couldnt solve the problem. Ravinder was polite and patient he deserves to be recognised for his hardwork. Thankyou Ravinder  ... View more