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Discussion topic: Sky app

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This message was authored by Jolene+maria This message was authored by: Jolene+maria

Sky app

Why is my sky app saying my account is not authorised 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Sky app

Posted by a Superuser, not a Sky employee. Find out more
Jolene+maria
Topic Author
This message was authored by Jolene+maria This message was authored by: Jolene+maria

Re: Sky app

The sky app that you can view your account,  bills mobile and things

This message was authored by caesarome This message was authored by: caesarome

Re: Sky app

Posted by a Superuser, not a Sky employee. Find out more

Are you logged into the MySky app with your main primary username and password and not any other accounts yiu might have ?

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Jolene+maria
Topic Author
This message was authored by Jolene+maria This message was authored by: Jolene+maria

Re: Sky app

Yes only my account. 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky app

Posted by a Superuser, not a Sky employee. Find out more

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Sky app

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

This message was authored by Addie15 This message was authored by: Addie15

Re: Sky app

Posted by a Sky employee

Update-We are closing this session now but if there is anything else in the future you need help with, please do not hesitate to reach out. Thanks.

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