Cannot logon in the MySky app on an apple Mac

[RogerBrummy]

I've just set up Sky stream. and I've downloaded the MySky app to my iPad and to my macbook. I can logon to Sky successfully on the Sky website and on the MySky app my iPad, but when I try to logon on in the MySky app on my macbook (using the same credentials) I get the message "incorrect email or password".

[caesarome]

@RogerBrummy 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.