My Sky App

[pandy1]

Hi. I am unable to use My Sky App. For the last week every time I open the app I am greeted with a message "Let's find your account" and there is a box asking me to enter my post code. Once I have entered it I am being asked to state how I made my purchase, direct debit or card. When I select direct debit I am asked to enter the last two digits of the bank account I pay from. Once I have done that a red message pops up saying that this incorrect as it's not how I purchased Sky Glass. I do not have, or have ever had Sky Glass!! I have now been locked out of the app for over a week now and I am unable to roll data for the families mobiles etc. I called to get this sorted however the agent advised that he had heard of this happening to a few people and they have no idea what is causing it or how to fix it so was basically told that's tough now go away! Can anyone help? Thank you

[Annie+UK]

Phone Sky and get them to check your account

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Cs854]

Did you ever manage to fix this? Cannot get into my sky app