At Sky, we are committed to providing our customers with reliable and accessible support.
However, we want to alert you to a concerning trend involving premium rate call sites that are misleading customers seeking to get in touch with us. These fraudulent sites direct users to phone numbers that charge exorbitant rates—sometimes up to more than £10 per minute—posing as Sky customer service.
What do Premium Rate Call Sites look like?
These scams operate by manipulating Google results or using deceptive ads to target people looking for Sky’s support. Once you dial these numbers, you're hit with high charges. This scheme exploits our customers' need for assistance.
We want to reassure our customers that Sky never uses premium rate numbers for support.
The only contact information we use is provided through our official website and authorized communications. To protect yourself from falling victim to these scams, always use the contact details listed on our official site or from official Sky correspondence.
Calls to Sky contact centres are inclusive for Sky Mobile and Sky Talk customers. If you're not with Sky Mobile or Sky Talk, calls to 03 numbers cost the same as calls to 01 or 02 numbers (can cost between 3p and 65p per minute) and are included in your calls package. If you don't have a calls package, charges may apply so check your provider's tariff guide.
If you encounter any suspicious websites or phone numbers, please report them immediately. Our dedicated customer service team is available through verified channels to assist you and ensure your experience with Sky remains secure and positive.
Your safety and satisfaction are our top priorities.
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