Why do I have to download the Sky app to receive my VIP awards?

[Carles21]

I see this as discriminatory as I pay for Sky the same as everyone else.  Why do I have to download te app to receive my rewards?

[Annie+UK]

Do you mean the My SKy App? If so you can get some rewards by calling Sky

[Carles21]

Thanks for answering but I don't see why I have to call anyone  

Sky needs to make my rewards accessible through my account, as I'm sure they used to do.

[caesarome]

Everyone who wants access to Sky VIP and the rewards that are available has to use the app. The VIP program is nothing to do with discounts that you might be able to have on your account as these can only be added by Sky after you haggle something from them.

[Annie+UK]

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@Carles21 wrote:

Thanks for answering but I don't see why I have to call anyone  

Sky needs to make my rewards accessible through my account, as I'm sure they used to do.

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You don't have to call, no one if forcing you, if you have no access to the app then do what I do and ignore the VIP rewards

[Carles21]

You get little enough free in this life.  If I can watch a film that I don't have to pay for because I am a Sky customer, then why should I be made to download an app that I don't want?  

[Annie+UK]

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@Carles21 wrote:

You get little enough free in this life.  If I can watch a film that I don't have to pay for because I am a Sky customer, then why should I be made to download an app that I don't want?  

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Because that's how Sky give people access to the rewards, is running an app that much of a big deal???

[MarkGoldsmith]

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@Carles21 wrote:

You get little enough free in this life.  If I can watch a film that I don't have to pay for because I am a Sky customer, then why should I be made to download an app that I don't want?  

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Pretty much most of the rewards systems for services or retailers i use are all app based (supermarkets, coffee shops). The majority of each company's customer base will have mobile phone and thus be able to download the relevant app to participate in the reward scheme.

[janefae]

@MarkGoldsmith 

Wow. Patronising much.

So glad you use apps for so much of your life.

Now, i know this may be difficult, but try and imagine a world where a lot of people DON'T use apps. Yes. It really does exist. |For a range of reasons.

But i guess you don't know about such things.

[MarkGoldsmith]

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@janefae wrote:

@MarkGoldsmith 

Wow. Patronising much.

So glad you use apps for so much of your life.

Now, i know this may be difficult, but try and imagine a world where a lot of people DON'T use apps. Yes. It really does exist. |For a range of reasons.

But i guess you don't know about such things.

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Not being patronising just providing an overview of how the world is going, with lots of extras ( and indeed better deals particularly in financial/banking industry) going behind app based services. Ultimately because of the majority of a company's target market have the ability to install a phone app they will continue to push things through apps. Yes a minority of customers will be disadvantaged by these decisions, but that is typically the way with these types of business decisions.