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Discussion topic: Unable to download MySky App

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This message was authored by Barney15 This message was authored by: Barney15

Unable to download MySky App

I had MySky App on my android but it suddenly stopped working.  I deleted and tried to reinstall only to be told it's not compatible with my phone.  The minimum requirements state it needs OS 8 and yet I can download apps requiring OS9.

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This message was authored by caesarome This message was authored by: caesarome

Re: Unable to download MySky App

Posted by a Superuser, not a Sky employee. Find out more

If you phone isn't running the minimum software required then you will not be able to install it.

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Barney15
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This message was authored by Barney15 This message was authored by: Barney15

Re: Unable to download MySky App

According to my phone it does have the minimum requirements.  

This message was authored by Tracey469 This message was authored by: Tracey469

Re: Unable to download MySky App

Hi did you get this problem sorted because I'm having the same problem 

This message was authored by Nik7054 This message was authored by: Nik7054

Mobile not compatible

I'm a new sky customer,  navigating all the emails etc. Trying to download the my sky app. But my Samsung A12 not compatible.  Have not issues with other app or sky go. Its had the latest software update! Does this mean no vip access etc

This message was authored by Tjbali This message was authored by: Tjbali

mysky app android

Mysky app android on version 15 will not download onto phone version 13 no problem 

This message was authored by keith316 This message was authored by: keith316

my sky app not working say's not available this device

my sky app has suddenly stopped working uninstalled it now it states not available for this device have you updated  

my phone is a samsung a15 which i bought of sky why would you sell me a phone which is incompatable with the app

 

Barney15
Topic Author
This message was authored by Barney15 This message was authored by: Barney15

Re: Unable to download MySky App

Not yet but am having email exchanges with Sky on the issue.

Barney15
Topic Author
This message was authored by Barney15 This message was authored by: Barney15

Re: Unable to download MySky App

My issue with this has now been resolved. Advised to restart my phone and try downloading again. Although I tried this several times yesterday and it didn't work, today it has done. Sky help desk think it may have been an issue with Play Store.

This message was authored by CarnoustieCowbo This message was authored by: CarnoustieCowbo

Re: Unable to download MySky App

It's an issue with One UI 5.1.  Sky need to update the app to fix it.  Sky app works over mobile data but not WiFi.  

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