My Sky app. Account not authorised.

[Jono_G]

For some reason I have recently been logged out of the my sky app and can not regain access as the app says my account isn't authorised to use it? I'm a 10 year customer and have never had a problem with the app until this weekend. 

[caesarome]

@Jono_G 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Jono_G an invite to chat.