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Discussion topic: My Sky app won't recognise postcode

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This message was authored by JMcG6377 This message was authored by: JMcG6377

My Sky app won't recognise postcode

Hi,

 

I cannot access any of my account information, as the My Sky app accepts my email address and password, but then when it asks for my postcode to "find my account", I input it and nothing happens.

 

This has been the case for some time, any help possible?

 

James

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This message was authored by caesarome This message was authored by: caesarome

Re: My Sky app won't recognise postcode

Posted by a Superuser, not a Sky employee. Find out more

@JMcG6377 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: My Sky app won't recognise postcode

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @JMcG6377 to chat.

This message was authored by TylerJMorris This message was authored by: TylerJMorris

Re: My Sky app won't recognise postcode

I am also facing this issue, have purchased a Tv and Broadband package but when trying to get into mysky accepts but email and password but cannot get any further than the postcode. No error message just does not seem to be searching.

 

Please can somone look into this 🙂 

 

Thanks 

 

Tyler M

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky app won't recognise postcode

Posted by a Superuser, not a Sky employee. Find out more

@TylerJMorris 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: My Sky app won't recognise postcode

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @TylerJMorris.

Thanks
Tom
This message was authored by Amc4 This message was authored by: Amc4

Re: My Sky app won't recognise postcode

I am having the same issue. Cant get past postcode stage on both my sky app and sky.com. 

I got sky broadband about 4 months ago and just recently got sky stream. Tried to download the Sky Go app but it wont work for me either.  

Thanks for any help. 

 

 

This message was authored by caesarome This message was authored by: caesarome

Re: My Sky app won't recognise postcode

Posted by a Superuser, not a Sky employee. Find out more

Would you like to be contacted by the Sky Messaging team tomorrow morning about this via here ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Gill2112 This message was authored by: Gill2112

Re: My Sky app won't recognise postcode

I am exactly the same, not worked in months. 

I can sign in and access some things on the webpage but cant get any of the VIP rewards.

Very annoying. 

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