Unable to access Disney + on mobike

[Bacardikid]

Tried everything but unable to use Disney + on iPhone. Any ideas ? 

[SKY1992bf]

@Bacardikid  do you have an active Disney account with sky? If yes are you using the same credentials as you logged in with on sky hardware 

[Bacardikid]

Yes free with Sky. Works on tv but won't let me sign in on iPhone. 

[SKY1992bf]

@Bacardikid  And what happens if you login on the phone using same Disney login information as you used on the sky hardware 

[Bacardikid]

Unfortunately, this app doesn't support in-app sign up. Finish setting up your account on the website.

Create and manage your account at disneyplus.com/next

which doesn't work either

[SKY1992bf]

@Bacardikid  assuming you have downloaded the Disney app from the Apple app store you should be able to go to this app and select the sign in button, you don't need to sign up again 

[Bacardikid]

Downloaded app and doesn't work. Could it be because I don't have multi screen ? 

[SKY1992bf]

@Bacardikid it's nothing to do with multi room 

when you open the app do you see the login button at the bottom of the page like the image below (will appear once approved) if yes click on it and sign in using the same details as you did on your sky hardware 

 

[Bacardikid]

No I've not seen that symbol 

[SKY1992bf]

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@Bacardikid wrote:

No I've not seen that symbol 

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@Bacardikid  Then that's what you are looking for scroll down to the bottom of the page 

[Bacardikid]

Not on there.  Thanks for ur help. 

[Bacardikid]

Yes. Disney app just saving no active subscription on mobile but sky q says activation complete.