Voice light goes amber frequently.

[Masher-]

I went back to BT. The Home Hub router is solid, better WiFi range as well. And I got a deal where it's half the price of Sky. No idea how many connections it handles though

[Walkthebasset]

amy odeas how to get out of the contract with sky lol 

[Masher-]

I left a month early and sky made me pay for it even though I had issues with their "service"

BT covered those costs and gave me half price tv package for 6 months ( the same stuff I had with sky but on now tv). Then at full price the BT price is still half that of sky for the and it includes Netflix. 

[Jambo75]

I am having exactly the same issue since upgrading to Sky Fibre Ultrafast around 8 months ago.  Every now and then (typically once or twice a week) my Voice light goes amber and my connection goes down. 

Every time it happens it is resolved by resetting the router.  I've tried two routers and it still happens, I've had openreach and Sky engineers round and nothing's apparently wrong with the in house setup or the Openreach box. Their call centre staff haven't a clue what to do, so one can only conclude that Sky have a serious problem with something..  I will be leaving once my contract runs out.

[ChimpM4ster]

Next time it happens, try one of 2 things:-

1. Pull the ethernet out of the router (the main one that connects to the ONT / external box) and plug it into another free port on the router. Your broadband will come back in seconds.

2. Power off the router for 30+ minutes and then restart it. Apparently this has led to some (albeit limited) success in providing a better connection.

Neither of these are fixes, but the first option above does allude to a fault in Sky routers rather than on the line itself.

[Walkthebasset]

router number 4 has arrived.... we shall see ........ 

place your bets......