Openreach Engineer No Show

[Ty+Kendall]

Ordered broadband from Sky, of course we have to wait (a month!) for Openreach.

Day of the supposed installation:

7am: you are being matched with an engineer.

8am: an engineer is on his way

9am: "John" has started working, probably at the cabinet.

...then...

Silence.

I call them several hours later to find out that "John" apparently never showed up at all (what were those texts about then?)

Advised to reschedule - ok sure - I mean, I must be a priority seeing as I've already waited a month....only to be told I have to wait ANOTHER month.

I mean, seriously.....

Is this customer service in 2022?

Do they really expect people to be happy with having to wait TWO MONTHS for internet?

I know this is Openreach and not Sky, but since trying to complain to Openreach just brings you to "contact your service provider", I am having to bring this shocking level of customer service to Sky's attention, and hold them responsible.

[Skull+Treaty]

@Ty+Kendall 

Yeah, they're not the best. I had to 2 months for my install (I'm with BT) - wasn't happy either. 

[Ty+Kendall]

You just don't expect to have to wait a month after they just decided not to turn up.

And when you call them, they either have NO explanation or they just reel off the pre-determined list of excuses (couldn't find you, couldn't contact you) - we live in a town centre and my phone didn't just magically stop working either.

Does Sky not realise how badly this reflects on them?

I know that they have no real choice but to work with them, but my God.

[jamesn123]

@Ty+Kendall 

Of course Sky realise that it reflects bad on them but what else are they supposed to do? Openreach availability is scarce due to many factors such as limited number of engineers available, constant striking and increased roll out of FTTP. Its likely that the second visit date you've been given is the first one available in the Openreach Calendar. 

[Mikeb2102]

I live in a studio flat in a communal building. Engineer booked for between 1pm and 6pm. I told the person from Sky to tell the engineer to ring me when he's here. I listened for the communal door and didn't hear anything. Anyway I checked on the mysky app and the engineer visit was missing so I rang Sky. Apparently the engineer had spoken to me and demonstrated the phone line was active. There is no phone socket in my flat so that's news to me. Unless the idiot has installed it in another one or the flats in this building and now someone has an active phone line linked to my bill. Supposed to have the Sky engineer come.and install Sky on Wednesday and I really can't be bothered,