Unable to raise SIP ALG/MAP-T Issues

[Chrisee]

@RhysCozens what is the colour of your hub? If its black the setting is in the web interface. There has been an issue with the white Sky Max. Hubs with some sip services. Sky told us yesterday there is a fix they can apply to customers who are affected so if you are still affected today post again and either myself or another forum superuser can escalate your post to get the fix applied to your hub.

[RhysCozens]

Hi @Chrisee 

I do have the White Sky Max Hub.

Unfortunately I am still facing issues today.

Could you please escalate to be fixed?

Thank you

[Chrisee]

Hi @RhysCozens I have escalated your post to the Sky team who support the forum who should be intouch shortly to get your details added to the list for the fix which should be applied overnight. 

They will message you later today and add a chat icon onto the pages in the forum for you to use to initiate the chat. The icon can be used for up to 48 hours then it disappears..

[Lisa-P1987]

Thanks for escalating this. We’ve sent RhysCozens  an invite to chat.

[miket80]

@Lisa-P1987 we're also affected by this issue this week and have been struggling to find a solution, as we work from home and VOIP has stopped working.  Can the overnight patch be installed on my router too please?

[reddevil00]

@Lisa-P1987 is there an ETA for when this issue will be resolved? If not can I please have the fix too?  

[LeekyB]

@Lisa-P1987 Hi, we have also been affected by this issue, i work fromo home and 1st line of support, have had no phone since arount the 5th Dec. Can this patch be added to my router please

[Tom-W19]

Hi @reddevil00 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[kevinwicnott]

PLease can I have the patch too, i have no SIP traffic

[mickyg5159]

Hi I need the MAP-T turning off as I set up VOIP phones and since install of SR213 White Router cannot work 

[theig]

@Lisa-P1987 

Hi Lisa, I too am having endless problems getting my SIP phones to work with the white Sky max hub (SR213).

My Gigaset hardphones simply don't work.

Zoiper and Sipgate softphones will call out but have only one way audio, audio out but no audio in. STUN or TLS encryption suggested by Zoiper do not solve the problems. Checking the  who point the finger firmly at SIP ALG on your router. Having tried everything I can at my end the recommendation is that I ask you to disable SIP ALG on my Sky MAx router. I can't do this at my end since (1) the only way I can access the SkyMax is through your app which does not have any SIP ALG switch on/off option.

(Okay I can access the router  via the web interface if I first reset the hub by holding down the reset button until the green light shows. I can then access the web GUI one time only before getting the following error "We can’t connect to the server at myrouter.io." However that is a different problem, one of many with the Sky Max router which I will reserve for later, the urgent thing is to get my phones working again. If it helps these have worked largely trouble free for more than 10 years with BT and with Virgin, so the issue is definitely Sky.)

Many thanks

Jon

[DixyBurger]

Add me to the boat. I've spoken to the Full Fibre team just now and they recognised this issue and have queued the engineers to turn off ALG/MAP-T (I'm talking like I know what this stuff is - I don't, between my VOIP provide A&A and this forum we found this information so thanks to all of you).

Fingers-crossed it all works again soon.

[DixyBurger]

Not that Sky have let me know, but something has changed. I can now recieve calls but can still not dial-out. Any advise on what the issue there might be and how to pursue with Sky?

[theig]

Glad to hear there is some progress at your end.

Still no joy in or out here.

[Chrisee]

@DixyBurger the iissue is apparently notvrelated to MAP-T butvrequired a firmware upgradecwhich should be why you can receive calls. Not sure why you can't dial out so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.