Cannot reply to OpenReach Text

[anishmistry07]

I have received a text from Open Reach asking if I have access to my property so they can activate my new service however, I cannot reply to the text. What do I do? Thanks.

I have seen on various forums people that this issue but I cannot seem to find the fix. 

[Daniel0210]

@anishmistry07 

Your image was rejected as it contains the mobile number used to send the message. Feel free to resubmit with that blocked out. 

[anishmistry07]

Here is the message I cannot reply to

[max+bank]

Try Capitals

[anishmistry07]

Hi mate, what you can't see from this screenshot is that I've tried capitals multiple times. Nothing is sending to this number. From searching online it seems to be a recurring issue

[MeganH333]

 

It won't let me reply to the text from open reach, to confirm or deny access to the property I am moving to. The message fails to send every time I try. Is there a way around this? Any help would be much appreciated! Thanks so much!

[MrT2000]

I have the same issue

[popacatapetal]

Normally for this situation all you need to do to respond is to tap the YES  or NO tab in the message

[Jax138]

Anyone have a resolution for this? Same problem i am having 

[FLC]

Try this:

https://helpforum.sky.com/t5/Broadband/Unable-to-respond-to-text-message/m-p/4847256#M447483

[Jax138]

Thank you. I'll have a look

[Blasts]

Iam having exactly same issue. Appointment booked for 15th January..  can I just ignore?  Try to contact openreach and numbers are dead. I don't need to deal with sort of issues.

[Jax138]

I ended up just ignoring it as the same issue happened to my son and he told me all went ahead as planned. I did get another text basically saying even though I hadn't replied they were going to carry on with the installation. That was nearly a month ago and I'm all sorted with no issues 

[Blasts]

Cheers for your reply.

[Marty85]

Yep, same issue here too, can't contact open reach either, poor company. You'd think communication would be something they were good at. [Removed]

Moderator notes: removed foul langauge