Upstairs lagging internet

[Wooly1]

Ps5 is lagging nearly everyday, It says signal looks ok but it's not. Upstairs struggles and it shouldn't be, This needs resolving

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Wooly1]

I've tried every troubleshoot just fix the problem please the internet really is slow and it shouldn't be as I have the better package than I need so it should be fast and consistent 

[Wooly1]

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  @Wooly1 wrote:
  

  Ps5 is lagging nearly everyday, It says signal looks ok but it's not. Upstairs struggles and it shouldn't be, This needs resolving

  ---

[TimmyBGood]

@Wooly1 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Wooly1]

Can you call me to arrange free booster

[TimmyBGood]

@Wooly1 

You have to call Sky, or respond to a forum post escalation.