Internet has suddenly decided not to reach my living room

[EJG9600]

Hi, 

My internet has decided not to reach my living room, so I can't use my laptop in there (where it is a little bit warmer) nor can the Sky Q box connect to it consistently.  Everyday it asks to be reconnected using the wps button, but it only stays connected for a short while.  It was working ok before Sunday. 

Could somebody please help me? 

Thanks

Emma

[TechmanagerMal]

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@EJG9600 wrote:

Hi, 

My internet has decided not to reach my living room, so I can't use my laptop in there (where it is a little bit warmer) nor can the Sky Q box connect to it consistently.  Everyday it asks to be reconnected using the wps button, but it only stays connected for a short while.  It was working ok before Sunday. 

Could somebody please help me? 

Thanks

Emma

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Run this test  Service Checker | Sky.com to see if there is a problem and it may allow you to book an engineer if necessary. 

[jamesn123]

@EJG9600 

Since you are having Sky Q connectivity problems you should be eligible for a Sky TV engineer visit who will likely place a Sky booster in your home to allow the Q box to connect to your broadband. This should in turn help you connect your laptop in that room also.