WiFi speed

[Natxx51]

I had spoken to somebody recently that told me the reason for the slow wifi was fixed as they had lifted the shield off and they will send out a booster pack for the wifi. The there is only 2 devices that are connected to the wifi one of which is connected by cable and I am constantly having issues with lagging and speed on the gaming device. The device is not in a black spot room therefore a booster pack is useless as it's the speed of the actual broadband that is the issue. 

[Addie15]

Hi there, @Natxx51. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147