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Discussion topic: Not recognised as a Sky customer

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This message was authored by: neilkh

Message posted on ‎26 Dec 2024 05:52 PM

Not recognised as a Sky customer

My Sky says I don't have broadband with Sky when I obviously do and am paying for and receiving the service.

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This message was authored by: Chrisee

Message posted on ‎26 Dec 2024 05:54 PM

Re: Not recognised as a Sky customer

Posted by a Superuser, not a Sky employee. Find out more

@neilkh check you are logging in with the Sky id linked to the account. If you are certain you are call Sky to getvthe id sorted out.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: caesarome

Message posted on ‎26 Dec 2024 07:31 PM

Re: Sky app won't recognise me as customer

Posted by a Superuser, not a Sky employee. Find out more

@neilkh 

Give this a try:

 

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

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