Refund of credit

[M4TTM]

Hi, I have a credit balance on my sky account and I no longer have services I believe my payment method is still in place, could you help me with a refund please?

thanks

[Daniel0210 · Accepted solution]

@M4TTM 
Refunds should take about 6 weeks from your last day of connection (but appear to be taking longer in some cases). 

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

Let us know on this thread what you want to do but firstly can you tell us when you left?

[M4TTM]

Hi Thankyou for your help, I left in December, I would appreciate doing it through the messaging team,

thankyou 

[Daniel0210]

@M4TTM 
We have to allow at least 10 minutes before we can escalate your post to Sky so I’ll escalate it at that point (only a couple more minutes) and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

Now escalated @M4TTM 

[M4TTM]

Great Thankyou for your help!

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[RoysV]

Just tagging onto this thread. I've been left for nearly seven weeks any chance of getting this sorted for me please?

[caesarome]

@RoysV 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[DerbyAlan]

Hiya RoysV

I cancelled my broadband on the 21st Feb, I was £26.34 in credit, I rang customer services on Monday 7th April, I was on the phone for some 20mins explaining what happened with my cancellation, I told them I was in credit and I'd like my money returned.

Eventually It was agreed Sky owed myself the money, I have now recieved an email from Sky saying the money owed will be back in my account within 5 working days.

You have to be persistant with Sky, They will not contact you, If you have time get intouch with them.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @RoysV.