This discussion topic has been answered Discussion topic: Credit refund
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Message posted on 21 Mar 2025 02:54 PM
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Message posted on 22 Mar 2025 10:52 AM
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Hi there! Thank you for escalating this. We have sent an invite to @Tracey+AB.
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All Replies
Message posted on 21 Mar 2025 04:15 PM
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Re: Credit refund
Is your payment method still in place ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 21 Mar 2025 04:21 PM
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Re: Credit refund
Hi
Yes the direct debit is still in place.
Message posted on 22 Mar 2025 08:05 AM
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Re: Credit refund
Can anyone please advise how to claim back the credit on my account. I have cancelled my sky Q subscription and moved to another provider but the direct debit is still active. The chat bubble is zero help with this matter.
Message posted on 22 Mar 2025 08:16 AM
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Re: Credit refund
@Tracey+AB wrote:
The chat bubble is zero help with this matter.
You won't have had the chat bubble yet.
I’ve escalated your post to Sky and their Messaging Team should contact you later.
Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 22 Mar 2025 10:52 AM
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Hi there! Thank you for escalating this. We have sent an invite to @Tracey+AB.
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