Credit Refund

[jaspmorgan]

Hello!

I cancelled my sky tv and I had to return the equipment. Due to circumstances I missed the date, got charged £72 but sent not long after and now my account is showing £72 in credit. Since I am no longer a sky customer this can't be applied to my bill, how do I recover this money to my account?

Thanks in advance!

[daveNOS]

@jaspmorgan If you want we can ask the Sky community team to contact you to action the refund, let us know if you want your post escalating.

[Daniel0210]

@jaspmorgan 

We could normally escalate this to the Messaging Team but we aren't able to do that at present.,

[jaspmorgan]

Yes please thank you!

[Daniel0210]

@jaspmorgan 

Please see my post above. The Escalation process is not operating at present. 

[jaspmorgan]

@Daniel0210 oh no! Am I best calling sky and speaking to someone directly?

[Daniel0210]

@jaspmorgan 

If you post again in this thread tomorrow we will hopefully be able to escalate it for you. 

[caesarome]

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@jaspmorgan wrote:

@Daniel0210 oh no! Am I best calling sky and speaking to someone directly?

---

@jaspmorgan 

You can do if you want or you could wait to see if we can escalate your post tomorrow.

[lord+smorg]

call them and ask for a refund

[jaspmorgan]

Okay great 🙂

[GD1]

@jaspmorgan  Are you wanting your post escalating?   

[Daniel0210]

@jaspmorgan 

The escalation process is working again so let us know if you still want contact by this method. 

[jaspmorgan]

Yes please @Daniel0210 🙂

[GD1]

@jaspmorgan  To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Daniel0210]

@jaspmorgan 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014