Cancelling Sky TV

[Jonathan7176]

Hello

I have sent the following email to the My Sky email address.

I hereby give you formal and official notice that I am cancelling the above account - xxxxxx, effective 31 days hence. If you do not respond, I will cancel my direct debit and use this email as evidence that I have done so. 

Does this cover me legally to cancel the DD if they do not respond?

Many thanks

Jonathan

[Mark39]

Don't think so. You need to physically speak to Sky so that they can verify your identity before your cancellation can be processed.

[caesarome · Accepted solution]

Cancelling or not cancelling your direct debit isn't a legal issue but you should never cancel it until after you have left as the chances are there will be a credit on your account that can not be refunded if you do cancel it so they would have to issue a cheque instead which can takes months to be sent. Also billing continues as normal during your cancellation notice period.

Although you can send am email as you have done they will still need to contact you as per this:

We can’t cancel your Sky services until we’ve confirmed you’re the authorised account holder, so we may need to call you back to process your request. Don't worry, your notice period will start from the date we receive your letter or email.

[Jonathan7176]

OK - many thanks, that is very helpful. But, since I have provided notice to them, are they not now obliged to respond? I do not wish to call them and waste my money unless I absolutely have to. 

Jonathan

[Jonathan7176]

Thank you very much Caesarome. That is very helpful indeed.

[Mark39]

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@Jonathan7176 wrote:

OK - many thanks, that is very helpful. But, since I have provided notice to them, are they not now obliged to respond? I do not wish to call them and waste my money unless I absolutely have to. 

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Most likely the reply will invite you to call.

If it helps you can use the chat option via the 'need more help' button here: https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscrip...

The opti0ns take a few seconds to populate.

[Jonathan7176]

I did try that Mark39, but I couldn't find any way out of the loop. It just gives the same info again and again.

[Andym15]

@Jonathan7176 

I've just gone through exactly the same process.
They do reply to the email within a day or two, but it comes from a  Sky email address that went to my junk folder, so check yours.

It includes a shortcut contact us link to call them on. Calling that went straight to the right people and was very quick and easy for me.

[Jonathan7176]

Many thanks Andym15. Much appreciated.

[Rodford]

Want to reduce my package to cheaper package 

[caesarome]

@Rodford 

There are a few ways to contact Sky about this including using a messaging service as you can see via the Contact Us button under Downgrade here:

https://www.sky.com/help/articles/change-your-package-2

[PW8]

Absolute disgrace how you can add packages to your TV at the touch of a button, online or on your box yet it is IMPOSSIBLE to remove or cancel anything. 
Fed up with paying £100+ to watch adverts.

(Removed)

Moderator note: Removed inappropriate language

[Daniel0210]

@PW8 
To cancel all your TV subscription, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. If they agree you’ll have to pay the remainder of your discounted term.

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period. Obtain proof of posting and keep it safe and indefinitely.

▪️

To remove part of your Sky Q/+ TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You may be able to remove it from your My Sky account at
https://www.sky.com/mysky/tv/tv-packs
otherwise you can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv