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Discussion topic: Refund of payments made after cancellation

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This message was authored by: Jdawson0589

Message posted on ‎05 Oct 2025 12:16 PM

Refund of payments made after cancellation

Hi, i recently cancelled my Sky broadband after it almost doubling in price. I made a payment that was for a month but need to only cover 3 days. Please can i ask when the credit will be refunded to my account?
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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎05 Oct 2025 12:21 PM

Re: Refund of payments made after cancellation

Posted by a Superuser, not a Sky employee. Find out more
@Jdawson0589 wrote:
 Please can i ask when the credit will be refunded to my account?

Sky quote 6 weeks.  But realistically, when you call to chase a refund...

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: caesarome

Message posted on ‎05 Oct 2025 12:25 PM

Re: Refund of payments made after cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Jdawson0589 

You will need to wait until you see a credit on your account and when you have left to then chase this up with Sky as you could be waiting quite a while for an automatic refund.

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