@Guilherme You need to have a recurring Direct Debit or card payment setup as per the T&C's, Sky won't be changing it at will. If you owe Sky money you'll need to pay what you owe before service can be reinstated.
You also shouldn't be making manual payments when you have a recurring payment method setup.
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
