Restrictions

[Johnkay1]

Can I have my restrictions lifted till I get paid on the 9th 

[GD1]

@Johnkay1  Sky will only remove any restrictions once you pay what you owe and setup a new direct debit, they won't do it on the promise of a payment.

[Daniel0210]

Afraid not @Johnkay1 

Sky won’t reinstate services until you’ve paid what they believe you owe (regardless of any individual circumstances) and you’ve also set up a new continuous payment method.

Any calls to Sky will only prompt you to make a full payment.

If your payment is two or more weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

Restrictions of services are automatic and are only applied due to a missed payment/s. Agents at Sky can’t override the process even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[MightyQuinn]

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@Johnkay1 wrote:

Can I have my restrictions lifted till I get paid on the 9th 

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Hi @Johnkay1   No chance, but please note you are not talking to Sky. See Welcome below for information about this community.