Direct debit

[Furzepig]

I have changed to Sky streaming from sky + I have applied for a new direct debit when buying the pucks online, I then cancelled the old direct debit for sky+ assuming that the new one would be set up, it appears on my sky app as being due on 9th October, the old direct debit was paid on 15th of the month. I have received an email from sky saying they are unable to collect payment from my account, how do I resolve this?

[caesarome]

@Furzepig 

You need to restore the payment details for Sky+ as billing will continue for this until the day it is cancelled then if you have a credit on it you can apply to Sky to have this refunded which is another reason why it would need to be reinstated otherwise you could be waiting weeks for a cheque to be issued.