@Bernie39
l’m afraid you aren’t speaking to Sky Customer Services by posting here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.
They should contact you and tell you what they are expecting back. In terms of Sky Q, it's the main box, any mini boxes, remotes, power leads.
From Skys own link
https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment
What to return
We'll send you texts, emails, or letters to let you know exactly what you need to return.
Cancelling Sky Q? You might be asked to return any:
- Sky Q boxes (including Sky Q 1TB box, Sky @ 1TB UHD box, Sky Q 2TB box)
- Sky Q Mini box
- Sky Q remote(s), cables and any other accessories that were provided with your install
- Sky boosters (if you don't have or aren't keeping Sky Broadband).
Cancelling Sky Broadband & Talk? You might be asked to return any:
- Sky hub
- Sky boosters (if you don't have or aren't keeping Sky Q).
- Sky Max Pods.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
