No Mobile Signal in Tenerife

[Chloe-W22]

Hi all,

I'm so sorry to hear you are having issues with your data,I want to confirm Sky is aware of an issue affecting data while travelling abroad which is being investigated as a priority. This will be resolved as soon as possible, in the mean time please use WiFi where you can.

Thanks,

[Cappoking1980]

My phone won't work. I'm on my way to Germany. Have no signal, no welcome message from sky and no way to contact your customer services as I can't call because I HAVE NO SIGNAL. 

I've done every single step on the mysky app and still nothing. 

Any ideas?

[Chloe-W22]

Hi @Sarahmartine07 ,

I'm so sorry to hear you are having issues with your data, I want to confirm Sky is aware of an issue affecting data while travelling abroad which is being investigated as a priority. This will be resolved as soon as possible, in the mean time please use WiFi where you can.

[Kiri1]

Roaming has worked abroad for 4 days, now on 5th day of holiday and is not working. I have followed all steps and guidance online, none of which work.

[caesarome]

@Cappoking1980 

From Sky elsewhere:

@Chloe-W22 wrote:

Hi all,

I'm so sorry to hear you are having issues with your data,I want to confirm Sky is aware of an issue affecting data while travelling abroad which is being investigated as a priority. This will be resolved as soon as possible, in the mean time please use WiFi where you can.

Thanks,

---

[Ctcy]

I'm currently working in France and my phone has stopped can't make calls no data etc. it's been fine the last 3 weeks no issue at all 

[Taylor122]

Hello! I have arrived in Croatia and I never received a welcome text from sky and I cannot access my data roaming passport. I have no signal and I have tried every step online to make it work but it's not doing anything. Send help!!!

[Cappoking1980]

How long till Sky resolve this?

I'm away with my 15 year old son and need to be able to contact each other in an emergency. 

what are you doing to resolve this?

[Daniel0210]

@Taylor122 

I've merged your post into a thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). 

[Jonathan41]

Hello

I am currently in Germany and my phone is not working. It has signal but has not connected to a network and showing emergency calls only. Have tried all the steps set out in guide but can't call sky as no network. Please can someone help me ASAP as only works on WiFi! Thanks in advance.

[GD1]

@Jonathan41   I have merged your post to this existing thread that is discussing the same issue, please see post number 2 marked as answer.

[caesarome]

@Jonathan41 

This is a known issue as of this morning that is being worked on as you can see from the post by Sky (post 2 marked as the answer).

[Bevington]

I can't make call or use my phone and I'm aboard Can o ky use with WiFi

[Janine83]

Do you know a Estimated time for when this will be resolved 

[GD1]

@Janine83  Any updates will be posted as and when we get them, we have no estimated fix times.