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This discussion topic has been answered Discussion topic: No Mobile Signal while abroad

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This message was authored by: Chloe-W22

Message posted on ‎25 Jun 2024 10:16 AM

Re: No Mobile Signal in Tenerife

Posted by a Sky employee

Hi all,

 

I'm so sorry to hear you are having issues with your data,I want to confirm Sky is aware of an issue affecting data while travelling abroad which is being investigated as a priority. This will be resolved as soon as possible, in the mean time please use WiFi where you can.

 

Thanks,

Chloe-W22

Sky Community Manager

 

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This message was authored by: Cappoking1980

Message posted on ‎25 Jun 2024 10:21 AM

NO DATA ROAMING OR SIGNAL IN FRANCE, BELGIUM OR GERMANY!!

My phone won't work. I'm on my way to Germany. Have no signal, no welcome message from sky and no way to contact your customer services as I can't call because I HAVE NO SIGNAL. 

I've done every single step on the mysky app and still nothing. 

Any ideas?

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This message was authored by: Chloe-W22

Message posted on ‎25 Jun 2024 10:22 AM

Re: Roaming connection issue - urgent

Posted by a Sky employee

Hi @Sarahmartine07 ,

 

I'm so sorry to hear you are having issues with your data, I want to confirm Sky is aware of an issue affecting data while travelling abroad which is being investigated as a priority. This will be resolved as soon as possible, in the mean time please use WiFi where you can.

Chloe-W22

Sky Community Manager

 

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This message was authored by: Kiri1

Message posted on ‎25 Jun 2024 10:23 AM

Signal and roaming not working

Roaming has worked abroad for 4 days, now on 5th day of holiday and is not working. I have followed all steps and guidance online, none of which work.
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This message was authored by: caesarome

Message posted on ‎25 Jun 2024 10:28 AM

Re: NO DATA ROAMING OR SIGNAL IN FRANCE, BELGIUM OR GERMANY!!

Posted by a Superuser, not a Sky employee. Find out more

@Cappoking1980 

From Sky elsewhere:

 

@Chloe-W22 wrote:

Hi all,

 

I'm so sorry to hear you are having issues with your data,I want to confirm Sky is aware of an issue affecting data while travelling abroad which is being investigated as a priority. This will be resolved as soon as possible, in the mean time please use WiFi where you can.

 

Thanks,

 

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This message was authored by: Ctcy

Message posted on ‎25 Jun 2024 10:38 AM

Phone not working in France

I'm currently working in France and my phone has stopped can't make calls no data etc. it's been fine the last 3 weeks no issue at all 

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This message was authored by: Taylor122

Message posted on ‎25 Jun 2024 10:39 AM

No signal abroad

Hello! I have arrived in Croatia and I never received a welcome text from sky and I cannot access my data roaming passport. I have no signal and I have tried every step online to make it work but it's not doing anything. Send help!!!

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This message was authored by: Cappoking1980

Message posted on ‎25 Jun 2024 10:42 AM

Re: Roaming connection issue - urgent

How long till Sky resolve this?

I'm away with my 15 year old son and need to be able to contact each other in an emergency. 

what are you doing to resolve this?

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This message was authored by: Daniel0210

Message posted on ‎25 Jun 2024 10:43 AM

Re: No signal abroad

Posted by a Superuser, not a Sky employee. Find out more

@Taylor122 

I've merged your post into a thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Jonathan41

Message posted on ‎25 Jun 2024 10:44 AM

Phone roaming not working Germany. Urgent help needed!

Hello

 

I am currently in Germany and my phone is not working. It has signal but has not connected to a network and showing emergency calls only. Have tried all the steps set out in guide but can't call sky as no network. Please can someone help me ASAP as only works on WiFi! Thanks in advance.

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Message posted on ‎25 Jun 2024 10:46 AM

Re: Phone roaming not working Germany. Urgent help needed!

Posted by a Superuser, not a Sky employee. Find out more

@Jonathan41   I have merged your post to this existing thread that is discussing the same issue, please see post number 2 marked as answer.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: caesarome

Message posted on ‎25 Jun 2024 10:46 AM

Re: Phone roaming not working Germany. Urgent help needed!

Posted by a Superuser, not a Sky employee. Find out more

@Jonathan41 

This is a known issue as of this morning that is being worked on as you can see from the post by Sky (post 2 marked as the answer).

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Message posted on ‎25 Jun 2024 10:47 AM

I'm aboard and can't use my phone only the WiFi

I can't make call or use my phone and I'm aboard Can o ky use with WiFi
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This message was authored by: Janine83

Message posted on ‎25 Jun 2024 10:47 AM

Re: NO DATA ROAMING OR SIGNAL IN FRANCE, BELGIUM OR GERMANY!!

Do you know a Estimated time for when this will be resolved 

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This message was authored by: GD1

Message posted on ‎25 Jun 2024 10:48 AM

Re: NO DATA ROAMING OR SIGNAL IN FRANCE, BELGIUM OR GERMANY!!

Posted by a Superuser, not a Sky employee. Find out more

@Janine83  Any updates will be posted as and when we get them, we have no estimated fix times.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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