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Discussion topic: No Mobile Signal while abroad

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I'm aboard and can't use my phone only the WiFi

Posted by a Superuser, not a Sky employee. Find out more

@Bevington 

I've merged your post into a lengthy thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Dan2511 This message was authored by: Dan2511

I have no service in Mauritius

Hi,

 

Arrived in Mauritius Saturday and recieved the welcome text. Updated all settings. Switched roaming on. Turned off spend cap. Added APN settings manually and still can't send/receive texts/phone calls or connect to data.

 

This message was authored by Jonathan41 This message was authored by: Jonathan41

Re: I'm aboard and can't use my phone only the WiFi

Is this issue also affecting calls and texts?

This message was authored by Chlo7 This message was authored by: Chlo7

No signal abroad

I am aware of the wider "no signal abroad" issue however is there a timeframe of when this will be resolved?

This message was authored by Bevington This message was authored by: Bevington

Re: No Mobile Signal while abroad

Yes I have no Internet
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I have no service in Mauritius

Posted by a Superuser, not a Sky employee. Find out more

@Dan2511 

If this started this morning it'll be connected to the issue being discussed here

https://helpforum.sky.com/t5/Sky-Mobile/No-Mobile-Signal-while-abroad/td-p/4675923

 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Dan2511 This message was authored by: Dan2511

Re: I have no service in Mauritius

Hi Dan,

 

I've had the issue since I arrived Saturday unfortunately 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No signal abroad

Posted by a Superuser, not a Sky employee. Find out more

@Chlo7 

No need for another thread so merged into the one you referred to. At present Sky haven't given an eta and are unlikely to until it's fixed.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Zakjohnson This message was authored by: Zakjohnson

Re: No Mobile Signal while abroad

We are in Greece no signal or 4g since yesterday afternoon what is going on? 

This message was authored by Ffrs362 This message was authored by: Ffrs362

Unable to make calls or browse the Internet

I am in Portugal and cannot use my phone for calls or data can anyone help please
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unable to make calls or browse the Internet

Posted by a Superuser, not a Sky employee. Find out more

@Ffrs362 

I've merged your post into a thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Lovebovril This message was authored by: Lovebovril

Problems abroad

I arrived in Spain five days ago. For the first few days I was able to call and text but now  they just fail. It's nothing to do with the spend cap and the settings all seem fine. I've switched it off and on a few times... any suggestions? 

SB
This message was authored by Mgarl This message was authored by: Mgarl

Re: No Mobile Signal while abroad

I'm in Germany and still no mobile data since waking up. Please can we have an ETA for this to be fixed?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Problems abroad

Posted by a Superuser, not a Sky employee. Find out more

@Lovebovril 

This is an issue that started this morning. See post (2) currently showing as the answer.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Viclawyer This message was authored by: Viclawyer

Can’t use phone in Italy

I'm unable to get signal abroad. Is Sky sorting this issue? It's extremely inconvenient.

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