Send Thanks to Sky

We are having work done at home, the internet was disconnected and when I reconnected it I couldn't get one of the boxes to work. She helped bend through the steps, was very personable and knowledgable... especially since I understand she is relatively new there. Whilst we were waiting for the router to reboot, we had a nice chat. Builders are coming back today and will likely disconnect it again so she has diarised to phone me back today once I'm back from work to check it's all ok. I didn't ask for that, but I do think it's excellent customer service.    one last thing that perhaps better you don't  include when you pass this on to her, it was her birthday yesterday, she mentioned it during the chat waiting for the reboot, but because she is new there, no one knew. Might be nice if belatedly someone wished her happy Birthday. Let me be clear tho, this is not the reason for the positive feedback, her customer service was on point , the diarised proactive follow up is next level and in this day and age people are all too ready to moan whenever there is a slight problem but no where near as quick to say when something's been good.  thanks    Mike  ... View more

Thank you so much to (I think - Lynn?) for helping me today. I had a complicated issue with my Home Move and she dealt with it all in a warm, friendly and competent manner. Even somehow got me on a better broadband deal despite it having nothing to do with the call.  Lynn (?) thank you. I hope Sky realise what an asset they have. ... View more

After 35 minutes chatting with Jasmin(Jas) from Sky mobile loyalty section she promised me a staff survey to complete. So here it is. Excellent helpful clear.  I hope Sky recruit more pleasant staff like her to make telephone calls simpler n more understandable.  She cut through the red tape efficiently!!! Many thanks.  AndyM ... View more

A MASSIVE THANK YOU to Lori for all of her help!!    It started as a normal call to Sky, trying to renew contracts. I spoke to a number of incompetent staff. You may think I'm being harsh, but if I went into details I'm 100% sure you would agree with me.  Eventually I got to speak to Lori. After going over contracts, we discovered there were issues with the accounts. This issue had been missed by a number of staff, even though I had always asked. Thankfully Lori was able to discover the issue. She managed the process from start to finish. She was always in contact and liaised with her supervisor and othe staff from Sky. Even when I got irate at times, she was calm and professional.  Today we had a positive outcome to our complaint. My father who is a pensioner was very happy with the outcome. I would once again like to thank Lori, her team leader/supervisor and the investigation staff for their help. Lori should be promoted, she is an excellent asset to Sky. She is the type of person who should be in your organisation. I have dealt with many who were not fit for the job. Sky takes a lot of money from customers, thankfully I was able to speak to someone who always showed ethical behaviour. Thank You Lori, you were brilliant!! I wish you all the best for the future, Onwards and Upwards!!   God Bless!! ... View more

I was getting my new broadband deal sorted  on 22nd March 2025 as contract was ending Mohammed was in the middle of sorting everything when we were cut off luckily i phoned back and Helen came to my rescue and honoured exactly everything that Mohammed was in the middle of doing when his line went dead thank you both so much for giving a great deal and fab customer service you guys are amazing 10 out of 10 @Helen @Mohammed ... View more

Would like to thank Jamie who I just got off the phone to this morning- So polite and helpful and was a pleasue to have his assistance! Best customer care I have recived from any company (person) in a long time! Thanks Jamie. ... View more

Many thanks to Tracey from guest list. My broadband went down on 20th February 2025 and was fixed on 18th March.  Tracey kept me updated throughout the outage including a wee chuckle at why an A55 for traffic maintenance was needed for an internal fault in a block of flats. 😁 Many thanks for the professional approach throughout and the banter ... View more

I would like to thank Maureen (Mo)  at Sky for everything she has done & helped me over these past months in helping me change to Sky fibre. what an amazing helpful lady she is & a credit to Sky. i am a pensioner  that needed help & Mo definitely came to my rescue & literally sorted everything out for me. nothing was to much trouble for her she is a very caring  polite  kind  lovely lady & very very good at her job. I cannot thank her enough for all her help Definitely would have been lost without her. Thank you Maureen from myself & family for everything you have done for me .xx             ... View more

Gold Star to Mira for all her help today. 1st two advisors were not helpful at all. Finally got through to Mira (from Bulgaria) who was so helpful. So knowledgeable and had more than enough patience. Sky needs more people like her. She was lovely. So thank you Mira from me and my family. p.s. hope you had a glass of well deserved wine !! Thanks again lovely lady  (I hope this messages gets to Mira in the broadband tech team, who lives in Bulgaria)  she deserves to know  ... View more

Many thanks to Matt Stratford for being absolutly fantastic with my sky home move! He went above and beyond and the service he offered was second to none! This engineer should definitely be recognised by Sky for all his hardwork.  ... View more

A massive Thank you to Lori from sky, she has been so helpful throughout the moving process and have been so patient with the issues that arose when going through the move on the system. 10/10 for customer service and satisfaction, a credit to the sky team.   ... View more

Julie (from Scotland with the two working cocker spaniels) was absolutely exceptional when I phoned up with a support query earlier today about my previous sky account preventing me from seeing my new sky account details . Julie understood the issue straightaway and was very quick to resolve it. Unfortunately towards the end of our call I got a "call failed" on my phone despite being in mid-conversation so I was unable to thank her for all the support she gave me. We were midway through a really lovely conversation too so I was disappointed it ended so abruptly! Please identify and pass on my thanks to Julie, she is everything customer support in a company should aspire to be like. ... View more

I had a visit from @Terry yesterday to fix a problem with the Sky box in my bedroom. He covered his shoes before entering my house & was very friendly. He throughly checked everything & discovered my 'booster box' had been installed in the wrong place. New box installed in a different place & everything now working perfectly. Excellent service 10/10 - Thank you! Mrs. Rodgers ... View more

I had  a problem with my landline phone not working after I had fibre put in on 10th March although I didn't realise this for a few days.  I rely on the landline for hospital calls.  I phoned the first Sky Adviser on Sat 15  - it took 36 minutes of explaining, sending photographs etc and was told I needed male plugs - one to go into the uk router plug and one to go into the original phone socket.  I ordered this online and carried out the instructions on Sunday 16 but to no avail.. I phoned Sky on Sunday 16  afternoon and spoke to another Sky Adviser - another 30 minutes explaining  - who asked for serial number of Openreach box and advised he would get back within 72 hours.  After not hearing anything by  today I phoned this afternoon and spoke with Eddie Sky Adviser. After listening to me he immediately said plug your main phone into the router  - no male plugs required.  Lo and behold my landline phone worked right away !! I can't thank Eddie enough. He was professional, empathetic and most of all knew exactly what he was talking about. I couldn't thank him enough.  I hope he reads these comments and sees how much I appreciated his help. ... View more

I haven't received a rating questionnaire, but I'd like to give 10 out of 10 to Frazer, the Openreach Engineer, who sorted out the problem, put stickers on the phone port in the shop in front of my flat, as a previous engineer had taken my internet. ... View more

Thank you Rooti, for your help and patience when helping me with arranging my sky renewal.  You answered all my questions and gave clear information.  ... View more

I spoke to Rashant; I cannot recall whether from billing team or cancellation team on 19th March around 1900 and he was super helpful after the previous agent had nothing good to offer me. He LISTENED and he helped exceptionally. Thank you very much Prashant. ... View more

Dean was wonderful! He went above a beyond to fix/improve the issues I've been having with my wifi. 11/10 - exceptional service. Thank you very much.  ... View more

I called this morning to renew my broadband contract. I spoke to a girl called the Ntombi she was so helpful and so professional she talked me through the contract and sorted out the best deal, absolutely fantastic service we had a lovely chat really really helpful couldn't ask for anymore she's a credit to your team  ... View more

Engineer visited today with new router. He smelt gas and sprang into action, opening windows, phoning emergency gas number, turning gas off (following instructions from gas board on the phone). He waited until gas engineer arrived before leaving. So thanks Kevin you could have saved my life (I'm 75) He is a credit to your compamy Brenda Morgan Coatbridge  ... View more

He came and visited my house and explained everything to my parents about the issues that I was having did a fantastic job in putting things right and said the broadband speeds were fine and doesn't help with the work open reach engineer were doing did a few tests and said there great and considered maybe move over to fibre broadband my dad said he did a good job 👏 putting things right for sky stream from jonnie  ... View more

Many thanks to the engineer that visited us this morning and restored service after the satellite cable was damaged. He was friendly, efficient & very thorough in checking for further potential problems and ensuring that the full service had been restored. ... View more

Hello,  we got free tickets to Puss in Boots at Ashford on Sunday morning. Can I say thanks to Sky for a great morning and the Sky ambassador, sorry I forgot her name was brilliant. Thank You Jake ... View more

A huge thank you to Mimmo who helped set up my broadband order from scratch. I hope this message gets to you.  Very patient, informative, honest and friendly. Best service ever from a big broadband provider. No wonder he got employee of the year 😁 From  LH   ... View more

Following a problem with my sky package i asked to be put through to cancellations. i was assisted by an extremely nice guy called Victor he listened,understood and resolved the problem even saving me a few quid a month. thank you Victor. ... View more

On 15 March I met Rob Dorsett locally. Apologised for disturbing him but he could not have been more amiable. Had a brief chat about football and my club West Ham. He was a credit to Sky Sports, his profession and moreso to himself.  ... View more

FAO Ronnie in customer services  I am happy and relieved to say that my issue has now been resolved. I would like to commend Damien for his patience in giving explanations, in searching for and relating the relevant details, his sense of humour  (nearing the end of the day) and for providing an acceptable solution to at least the first part of my query. This has somewhat renewed my confidence in Sky (Diamond customer) after some earlier not so satisfactory dealings with customer relations. ... View more

Today, Sunday 9th March I contacted your help desk to fix a problem with not being able to set English as my preferred language when opening Netflix on my TV. I was connected to an employee in Bangalore, India, Mr Shuaib Khan and began a complicated 2 hour + conversation. Mr Khan went out of his way to solve my problem and I would like you to place on his record my gratitude for his excellent work today. thank you, Kind regards, Mr Brian Whitelegg. ... View more

My internet went down and after following the usual SKY instructions I was left with a telephone number to call. Imagine my surprise when, after connecting, the automated system told me what I had tried already and what they were going to do next. I received a text from SKY giving a link that I followed. Long and the short of it is the engineer was booked (Darren) for the next day and he sorted the problem out. No fuss, hassle, excuses just a great process and a top engineer. Thank you ... View more

Just want to say a Massive Thankyou to Sky Customer Lady Daisey from Sofia Bulgaria who added Sky Talk Shield to my Landline, also I have been having problems with my SkyBox so Daisey talked me through updating the software on my Sky Plus Box, I found Daisey to be very patient and supportive in helping me solve my issues, she is very helpful and customer caring with a lovely personality Sky needs more people like Daisey on their team, Thankyou so much Daisey. ... View more

Paulette and another gentleman (i forgot his name but could be graham/andrew??!) attended my property today to resolve the issues i was having with my broadband. Both were ever so friendly and extremely knowledgeable. Both members are such a credit to sky and need recognition for their services! Thanks ... View more

I had issue with my subscription and payment . I was confused , rang customer care service and met Declan on line who helped me out of the mess . He was very calm and professional in handling issues .     Stephen  ... View more

Colin based in the complaints department was an absolute gent and sorted out my problems so easily. He was very knowledgeable and very friendly. Absolute asset to the company!  ... View more

He did a fantastic job coming out to my house to deal with a broadband issue this week he ran 10 tests to find the issue and maybe not found the fault but he we did try to find a cure to fix sky stream issues he couldn't have been more helpful nice work Simon from Jonathan  ... View more

We had booked a sky engineer to attend to install a landline but he could not find our property, we saw him drive past so I telephone sky and was passed onto 4 different people and eventually got Susan, who said we did not need and engineer to install a land line.  She talked me through installation and went above and beyond to get our landline up and running and spent about 45 mins on telephone with us.  I cannot say how grateful we were and how patient, understanding and helpful Susan was. ... View more

I JUST WANT TO SAY A MASSIVE THANK YOU TO THE ONLY   SKY CSR DECLAN DKL692   HES THE ONLY ONE FROM SKY WHOS HELPED ME AND GOT MY PROBLEMS RESOLVED AND HELPED ME IN EVERY POSSIBLE WAY.    HES A CREDIT TO SKY AND I HOPE HE GET THE RECONECTION HE DESERVES HES THE MOST HELPFUL SKY CSR IVE HAD IN 21 YEARS OF BEING WITH SKY.    AND A VERY GOOD GUY    THANK YOU DECLAN DKL692     ... View more

I would like to provide some positive feedback about Tom (TCY06) who has resolved a complaint for me. There has been an ongoing issue with my account for around a year now. I have spoken to numberous staff members about this over many months. Each time I would be asked to complete a number of steps before being told my issue would need to be escalated. Each time I would stop getting updates and would need to recontact Sky and start all over again. I eventually raised a formal comlaint.. Following this Tom got involved and my issue was resolved within a few weeks. Although my issue was not a familiar scenario for Tom I can't praise him enough for being generally knowledgeable, helpful, he always followed up when he said he will and my issue is finally resloved (which I'm convinced it wouldn't be if it wasn't for Tom being involved). I hope Tom and his manager are both told how much his great service helped and he really is a credit to Sky. ... View more

I had a phone call from sky today. I've had a pretty rough time and couldn't pay my bill. The lady who spoke to me was called Marina and she called at 4:30pm. She was an absolute delight. She connected with me, she listened and she was just human towards me. She was truly wonderful.  She helped with my bill which was a burden lifted and I greatly appreciated that, but it was her customer service that stood out most. It was a pleasure to speak to her. She deserves recognition and I hope the rest of the Sky team appreciate who they have with them and maybe learn from her.  ... View more

Hi Lynn from Scotland helped me sort out the confusion that Dpd managed to cause yesterday when we were trying to get on you Sky Q box it all went pear shaped. Lynn took charge of it today after I phoned her. She was excellent. Took charge of the whole problem and saw it through from the start through to the finish and I really appreciate her work. Thanks thank you to Lynne.  ... View more

Sally in the moving home department of the call centre went above and beyond when I asked if there was an earlier day that we could get sky installed at our new home. She kept an eye all day incase of a cancellation and when one came up for the day we needed she moved our slot. Thank you so much sally you have made moving house a little easier  ... View more

Please send thanks to Michaela based in Glasgow a Customer Support advisor . Her knowledge and help and fairness convinced us to stay with Sky. Thanks again. Brian ... View more

A big thank you to Delaine from the Sky Loyalty department for exceptional customer service🌟 Most definitely deserves a raise & promotion!  ... View more

would just like to send many thanks to your technician who had the utmost patience dealing with my problem. after 3 weeks of phone calls we finally solved the problem , cannot thank Sheila enough she was so kind and thoughtful especially dealing with an 80 year old.                                 thank you once again Sheila   Barry ... View more

MY THANKS IS FOR BOTH MARK AND BLESSED AT THE SKY SHOP, BULLRING CENTRE, BIRMINGHAM, ENGLAND.   In brief, i am a new SKY customer and have been unfortunate to have nothing but trouble with my new iPhone, Apple Watch and Sky contract via the online service. My phone, like many users is mainly used for keeping in contact with my very poorly parents and is essential for daily contact.  The help customer service via the online service and phone service via Mumbai had not resolved my issues.  After promising to call back with a resolution (which they still haven't done) i took a day off work to go to the SKY shop in Birmingham, an hour away from my home to leave with them my phone and watch and walk away from my contract, with enough evidence to support me if i was to be taken to court for breach of contract as i was only just out of the cooling off period.    When i went into the shop, ready to leave SKY i asked to see the manager Mark, who patiently listened to me, read my synopsis of the very poor service from SKY to that point and straight away, explained that he could and would help me.     He also warned me that he had a meeting shortly after i arrived but reassured me that his colleague BLESSED would help.  Mark established that the fault with the phone had been due to actions taken whilst communicating with SKY and the wrong contract / data plan being agreed to at the start of the contract.  Marie then asked Blessed to help me whilst he went for his meeting.     Blessed was extremely patient and spent an hour and a half sorting both my new phone and applewatch. Not once did she become intolerant of my ignorance, she understood how angry i had been and kindly with a smile and humour helped resolve the issues with my phone, and went a step further by setting everything up on both my Apple Watch and phone.  Mark then returned from his meeting and further explained what i needed to do to further resolve the issues re the data plan which they resolved in store as best they were able as the rest needed to be done with Sky billing.   Without the attitudes and professionalism displayed by Mark and Blessed, i would have walked away from SKY.  Although ive still had very poor service from Customer Support i thought needed to acknowledge the service i received from these very kind individuals. Thank you. ... View more

Thank you so much for your patience on the phone and doing everything in your power to get me the best deal. You were very informative and kind on the call and made me feel at ease. I left the call confident and happy to have rejoined sky after nearly 2 years.  ... View more

Many thanks to Raol who sorted out my broadband problem and was very helpful, 10 stars! (Saturday, 24th February) P A Taylor ... View more

Akram was so so helpful and went completely above and beyond. I was about to cancel all Sky packages but he managed to find me a deal that was reasonable.  Outstanding Customer Service very polite and friendly. ... View more

Just changed from Virgin to sky. Virgin cost was spiraling out of control. Spoke to Sky and they changed everything over for me at no extra cost. A lovely young lady came (kaytlin) and completed all the phone line and broadband no mess no fuss. Connected my Sky Stream Puck no problem took 5 minutes all working perfectly. Very happy very good value great service from Sky ... View more

We were looking to change our TV, Braodband and Landline from Virgin Media to SKY.   We visited our local SKY store in Bluewater and were served by Dola.  He was very helpful and knowledgeable and we had no hesitation in signing up to SKY. Everything was explained to us very clearly and we were very impressed.  Thank you Dola. ... View more

Michael is really knowledgeable, patient and thorough. Michael explains clearly and really helped me to understand my problem with my sons PC and WiFi connection. I never go out of my way to put a review and just fill them out when I receive a link etc, but in this case, I felt Michael was so calm, helpful, patient, knowledgeable and an absolute credit to your company. It's a shame he doesn't have a direct line lol. He needs a personal Extention and a pay rise lol. You don't just get people like him so make sure you appreciate him and his work as he is a massive asset to your company. Thank you Michael for all your help, guidance and patience.  ... View more

I cannot praise Catherine more. I had to speak to several people once my new Sky box was delivered and installed but one of the problems continued. This staff member was patient and listened to our concerns and took the appropriate steps to rectify the problem instead of reading from a prepared script with no deviation. This lady is a shining example of how customer service should be and those who I spoke to previously need to aspire to her standard. She even laughed at the green screen incident. This lady needs commended and rewarded by her line management if not by Sky senior management.  ... View more

Thank you to Mohmad for all the  help you gave, with our broadband and sky contract.   Mohmad is very polite and deserves 100/10 for his customer service. I really appreciate the time and care he took to help me.   It is rare to speak to someone on the phone who is so helpful and professional. Wishing him all the best.    Thank you Mohmad  ... View more

I just had a call with Sam, she went beyond any call I've ever had with any customer service team. Firstly she's working on a Sunday. Secondly she organised a very prompt visit from an engineer to fix my broadband speed issue. However, most importantly, Sam asked me how my day was and led with compassion and empathy asking the sweetest follow up questions to my (maybe too honest) response to how my  Sunday was going. Sam's kind soul definitely brightened up my day and it's much appreciated!  ... View more

I had a call with Robert this afternoon responding to my cancellation request as my bills have significantly increased over the last few years. Robert was great and got me a above fair deal to retain my custom. I have been with sky for over a decade and will more than likely stay given this service. I appreciated his help today and would be great if he could get some recognition. Thanks  ... View more

Had Nikki on the phone from sky Friday morning trying to sort this darn puck . Seems my puck was trying to connect to both the WiFi and Ethernet at the same time . Will see over the next few days if the problem has been rectified. Thanks again Nikki 😊 ... View more

Issues with our Sky go account not working due to incorrectly linked accounts very swiftly resolved. Great customer service. Thanks!   ... View more

I would like to say Thankyou so much to the technical support chap that I spoke to this morning, for his diligence and patience not to mention his vast knowledge of the equipment. Well done but I'm sorry I didn't get your name. Thanks again, and keep up the good work.  ... View more

I just want to leave a few good words for Brian on the sky accessible team who provided such care and excellent customer service to my grandmother. He couldn't have been any kinder. Thank you to all at Sky.  ... View more

I was advised to wait after the FF installation and missed the offers deadline.  However Billy was supportive and tried his best to amend the agreed pricing.  Received text message the next day with his confirmation.  Top bloke. ... View more