Send your Thanks to Sky
Sending Thanks on Sky Community is all about giving thanks to Sky Staff who've stood out and gone above and beyond for you.
Simply select Send your Thanks and tell us why you’d like to send your recognition. We’ll then put on our detective hats and track down the staff member using your Community email address. The individual and their manager will then receive your post and a nomination from our internal recognition awards. If we can’t track them down, we’ll reach out via Private Message to gather more information.
Thank you for taking time to recognise our colleagues for the great work they do on a daily basis.
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Status:
Thanks Submitted
Akram was so so helpful and went completely above and beyond. I was about to cancel all Sky packages but he managed to find me a deal that was reasonable. Outstanding Customer Service very polite and friendly.
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Submitted on
21 Feb 2025
05:19 PM
Submitted by
Abcdefg2
on
21 Feb 2025
05:19 PM
Status:
Thanks Submitted
Michael is really knowledgeable, patient and thorough. Michael explains clearly and really helped me to understand my problem with my sons PC and WiFi connection. I never go out of my way to put a review and just fill them out when I receive a link etc, but in this case, I felt Michael was so calm, helpful, patient, knowledgeable and an absolute credit to your company. It's a shame he doesn't have a direct line lol. He needs a personal Extention and a pay rise lol. You don't just get people like him so make sure you appreciate him and his work as he is a massive asset to your company. Thank you Michael for all your help, guidance and patience.
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Submitted on
19 Feb 2025
12:41 PM
Submitted by
MummyMummyMummy
on
19 Feb 2025
12:41 PM
Status:
Thanks Submitted
We were looking to change our TV, Braodband and Landline from Virgin Media to SKY. We visited our local SKY store in Bluewater and were served by Dola. He was very helpful and knowledgeable and we had no hesitation in signing up to SKY. Everything was explained to us very clearly and we were very impressed. Thank you Dola.
... View more
Submitted on
19 Feb 2025
01:00 PM
Submitted by
Rocky2004
on
19 Feb 2025
01:00 PM
Status:
Thanks Submitted
I cannot praise Catherine more. I had to speak to several people once my new Sky box was delivered and installed but one of the problems continued. This staff member was patient and listened to our concerns and took the appropriate steps to rectify the problem instead of reading from a prepared script with no deviation. This lady is a shining example of how customer service should be and those who I spoke to previously need to aspire to her standard. She even laughed at the green screen incident. This lady needs commended and rewarded by her line management if not by Sky senior management.
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Submitted on
18 Feb 2025
06:44 PM
Submitted by
Dingleberry255
on
18 Feb 2025
06:44 PM
Status:
Thanks Submitted
Thank you to Mohmad for all the help you gave, with our broadband and sky contract. Mohmad is very polite and deserves 100/10 for his customer service. I really appreciate the time and care he took to help me. It is rare to speak to someone on the phone who is so helpful and professional. Wishing him all the best. Thank you Mohmad
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Submitted on
17 Feb 2025
06:05 PM
Submitted by
ThorGwen
on
17 Feb 2025
06:05 PM
Status:
Thanks Submitted
Had Nikki on the phone from sky Friday morning trying to sort this darn puck . Seems my puck was trying to connect to both the WiFi and Ethernet at the same time . Will see over the next few days if the problem has been rectified. Thanks again Nikki 😊
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Submitted on
15 Feb 2025
04:11 PM
Submitted by
Bigal66
on
15 Feb 2025
04:11 PM
Status:
Thanks Submitted
I just had a call with Sam, she went beyond any call I've ever had with any customer service team. Firstly she's working on a Sunday. Secondly she organised a very prompt visit from an engineer to fix my broadband speed issue. However, most importantly, Sam asked me how my day was and led with compassion and empathy asking the sweetest follow up questions to my (maybe too honest) response to how my Sunday was going. Sam's kind soul definitely brightened up my day and it's much appreciated!
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Submitted on
09 Feb 2025
04:18 PM
Submitted by
BFHH
on
09 Feb 2025
04:18 PM
Status:
Thanks Submitted
Issues with our Sky go account not working due to incorrectly linked accounts very swiftly resolved. Great customer service. Thanks!
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Submitted on
14 Feb 2025
07:35 PM
Submitted by
chrisddavies
on
14 Feb 2025
07:35 PM
Status:
Thanks Submitted
I would like to say Thankyou so much to the technical support chap that I spoke to this morning, for his diligence and patience not to mention his vast knowledge of the equipment. Well done but I'm sorry I didn't get your name. Thanks again, and keep up the good work.
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Submitted on
14 Feb 2025
04:52 PM
Submitted by
Greg641
on
14 Feb 2025
04:52 PM
Status:
Thanks Submitted
I just want to leave a few good words for Brian on the sky accessible team who provided such care and excellent customer service to my grandmother. He couldn't have been any kinder. Thank you to all at Sky.
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Submitted on
13 Feb 2025
05:43 PM
Submitted by
KaitlynCasey
on
13 Feb 2025
05:43 PM
Status:
Thanks Submitted
I had a call with Robert this afternoon responding to my cancellation request as my bills have significantly increased over the last few years. Robert was great and got me a above fair deal to retain my custom. I have been with sky for over a decade and will more than likely stay given this service. I appreciated his help today and would be great if he could get some recognition. Thanks
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Submitted on
01 Feb 2025
10:26 PM
Submitted by
LewisG100T
on
01 Feb 2025
10:26 PM
Status:
Thanks Submitted
Contacted Sky to discuss my package, and again had a brilliant adviser, so helpful, understanding and took me through everything in a brilliant way I have also moved other to Sky after decades with BT( ince a teenager, now in my 60's Please thank Chajang for all his help......he was outstanding SE
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Submitted on
13 Feb 2025
01:18 PM
Submitted by
Sharon127
on
13 Feb 2025
01:18 PM
Status:
Thanks Submitted
I would like to say thank you to your employee ID Epo86. My house move, during a time of system challenges at skys end, was challenging. I initially spoke to 3 people who all gave different advice and I was no further forward. Then Elaine(Epo86) took my call and the service I received was outstanding. She personally walked me through all my options, explained the issues faced and promised to see them through to resolution. This she did, calling me 3 or 4 times at agreed times to follow up or update me. Her knowledge of the systems and products was exceptional. Her diligence, attention to detail and over all customer service is world class and I wholeheartedly recommend her for regognition. A real gem in your team.
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Submitted on
13 Feb 2025
12:26 AM
Submitted by
DP250
on
13 Feb 2025
12:26 AM
Status:
Thanks Submitted
Anthony visited me on 10.02.25. Could not have asked for more. He was so friendly and helpful, really put me and the animals at ease before sorting out my issues. Wish I could book him again if needed and thank him personally so i know he gets it. Honestly have never had a nicer person come deal with an issue at home. Definitely 10/10. For everything. Thank you so much Anthony from me and Pugsley, Puss, and the rest of them.
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Submitted on
12 Feb 2025
01:04 AM
Submitted by
Nicola_pugsley
on
12 Feb 2025
01:04 AM
Status:
Thanks Submitted
Wanted to send thanks to Nicola from the inbound technical team. They worked through all my many questions, helping to answer them all in such a friendly and polite manner with very detailed and informative responses. Thanks to Nicola for their exceptional customer service, we spoke on the phone today at 4pm ish and it was a very noteworthy because you made my experience truly delightful. Your professionalism, patience, and willingness to go above and beyond did not go unnoticed which is why I wanted to send this. The conversation flowed was, engaging and we had a few jokes along the way... A true credit to the team, I'm grateful for your assistance so cheers once more Nicola, I hope you get this extremely positive feedback.
... View more
Submitted on
01 Feb 2025
05:16 PM
Submitted by
ForumJack
on
01 Feb 2025
05:16 PM
Status:
Thanks Submitted
I was fortunate to speak with Muhammad last week. He was very compassionate about my circumstances and did not falter in providing the ideal solution. very happy with my experience. Thank you Muhammad.
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Submitted on
30 Jan 2025
11:27 AM
Submitted by
PaulC11
on
30 Jan 2025
11:27 AM
Status:
Thanks Submitted
I am lost for words. Whoever hired leilla at the Sheffield call center deserves a glass of bubbly. As does leilla herself, she has been the most kind and understanding person on the planet and the most decent human I've ever had the fortune of interacting with at a company. She is truthfully a diamond in the rough and will recieve all of the good karma ten fold in due time. Thank you leilla for making my life easier and chasing up all of my issues like a bee after honey. 100/10 props to you mate you're brilliant 👏 Many thanks, Jake.
... View more
Submitted on
07 Feb 2025
07:57 PM
Submitted by
JakeOakley
on
07 Feb 2025
07:57 PM
Status:
Thanks Submitted
I dealt with Anderson on two dates recently, he could not have been more helpful, polite, professional and patient. I possibly wouldn't have stayed a Sky customer without his service. Very grateful for his assistance
... View more
Submitted on
07 Feb 2025
03:31 PM
Submitted by
Grace46
on
07 Feb 2025
03:31 PM
Status:
Thanks Submitted
Having recently received my new broadband hub, I was having trouble connecting my Blink cameras. I phoned sky broadband customer service and Ivan came to my help. Over a few days and phone calls he sorted out the problem perfectly. Not only did he do this for me, but he went what I thought was over and above anything I expected. He was polite, understanding, patient and friendly. Big thank you to Ivan. A star.
... View more
Submitted on
07 Feb 2025
02:03 PM
Submitted by
Tim132
on
07 Feb 2025
02:03 PM
Status:
Mission Accomplished
Can you convey my thanks to Anna Botting and other members of the team for the Auschwitz Memorial Service shown on Sky News this afternoon.It was very respectful and informative .I thought Anna presented the show with respect and gave time to the people interviewed to talk about their experience with dignity.
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Submitted on
27 Jan 2025
11:19 PM
Submitted by
Be81
on
27 Jan 2025
11:19 PM
Status:
Mission Accomplished
I spoke with your call handler Lizzie last week who was brilliant! She promptly sorted out my issue with my WIFI where I believe I was mis sold a product by another Sky colleague but also managed to source a VIP package as I have been a Sky customer for nearly 25 years. She made me feel valued as a customer and wanted to say thank you. Well done Lizzie!
... View more
Submitted on
27 Jan 2025
04:14 PM
Submitted by
PaulRHowarth
on
27 Jan 2025
04:14 PM
Status:
Mission Accomplished
I've had issues with sky q for 2 years on and off, sky have to their credit offered great assistance trying to rectify this but in the end where unsuccessful. The final engineer was amazing and had helped with the set up of Sky Stream and basically took the time to explain why mo current system kept failing and why Stream would be fine on my home network. I contacted sky customer service in India (never again hopefully) and after getting pushed from department to department finally I said I'd cancel and got thru to the Amazing Retention Team, from there they assisted in ordering the new equipment, dealing with loss off service and in the end my account credit refund. If you ever have a problem the best Team at Sky to help is the Retention Team everyone I spoke to have been uk based extremely knowledgeable and willing to see your issues thru to conclusion. Keep up the fantastic work. I have been with Sky now for over 25 Years so they must be doing something right .
... View more
Submitted on
27 Jan 2025
01:54 PM
Submitted by
sussexdude1971
on
27 Jan 2025
01:54 PM
Status:
Thanks Submitted
I spoke to lori today on the phone in regards to cancelling my tv and keeping broadband due to personal circumstances. She dealt with my request in a very friendly and approachable way. It was nice to actually have a conversation with someone who doesn't sound like they are reading off a script. If I could have her everytime i have an enquiry I know I'd be in safe hands. Would highly recommend her communication and problem solving to anyone. Amazing asset to the sky team.
... View more
Submitted on
06 Feb 2025
03:47 PM
Submitted by
Tori33
on
06 Feb 2025
03:47 PM
Status:
We’re Finding your Staff Member
Fri 17, we went live Mon 13, a switch over from BT. The switch worked fine, 400mps as expected...but a huge amount of house infrastructure no longer worked. That's ok, I knew there would be a lot of resets needed. 4 x Amazon echoes, driving about 8 Tapo devices, air printer, cams etc. and a music studio heavily dependent on Wi-Fi. This is the downside of a major change, but I knew it. So after 2 days we requested a Q booster, we live in a very long house and it has engineer brick internal walls...built by USAF pilot in 1970...bomb proof ha ha, the downside of a "Cold War" house meant rapid signal degradation as you progress thro rooms. I'm in Woodbridge, Suffolk, got a txt to say Sky Engineer Fitz on his way today, 7 mins away. 7 mins later arrived. Checked hub, checked my location of Booster and then explained brilliantly, and I mean brilliantly how 2.4 and 5 channels worked from hub, and to switch off 5 and simply reboot everything. I'd also dropped a level in security which he confirmed was right. So a thorough and very sociable/chatty 45min visit, lots of ticks in boxes and left having given me quite specific details how to get rogue cameras working again... ...and everything worked...perfectly. He even reconfigured Sky remote so it would control Yamaha Receiver. Then gave us Sky Cinema free for a couple of months to evaluate it. Honestly Sky, I'm 68 retired now, but worked in top IT companies for 23 years so I understand good service from tech people and this was up there with the very, very best of explanation, engaging making sure I was at his level of explanation etc. Just a fabulous experience which made me feel like switching to SKY was the right thing. Fitz in East Suffolk, a true embassador for your company and brand. When it comes to his review time, can you include this? Very simply...thank you sincerely Fitz. v best Steve
... View more
Submitted on
17 Jan 2025
06:05 PM
Submitted by
SidecarSteve
on
17 Jan 2025
06:05 PM
Status:
Thanks Submitted
I would like to leave a great review for Colin (Tech team expert) who was able to replace my broadband today as it was faulty and not working. I called Sky regarding my broadband not working, as it was not working for several days and the Engineer was able to visit the same day. Colin was really friendly, polite and helpful. He was very informative and he was great help on giving me the details on what Sky provides. Colin was also straight to the point, very friendly and was talking to me about all the details and was very patient. Overall an amazing, friendly Engineer and I would love to give Colin a 10/10 rating!!! Thank you very much!!!!!
... View more
Submitted on
05 Feb 2025
11:18 PM
Submitted by
Sultana1
on
05 Feb 2025
11:18 PM
Status:
Mission Accomplished
I recently upgraded to Sky Gigafast and following the activation the connections and internet were constantly dropping despite me disconnecting everything and just having the Sky Q box connected ! After numerous calls to Sky and 3 visits from Openreach my final call to Sky Technical and the frustrations I felt resulted in me being put through to retentions. Luckily for me I guy called Phil came on the line and immediately without any fuss started to work the problem. My first call with Phil was on 23rd January and he arranged for a new Sky Max router to be sent which promptly arrived the following day and after setting it up everything worked !! and Phil followed this up with a call to see how things were going. During this follow up call I explained to Phil that the deal discussed when doing the upgrade was still not showing in my future bills and that I'd rang Sky to try and sort this without success. Phil said to leave it with him and he'd call again once he'd sorted it out and again he just delivered brilliantly, luckily for me as he was off on holiday to Thailand. Phil is a real star, nothing is to much trouble and he just delivers on eveything he says. Phil is an absolute credit to Sky, if only Sky had more Phil's 👍
... View more
Submitted on
25 Jan 2025
02:34 PM
Submitted by
swl7374
on
25 Jan 2025
02:34 PM
Status:
Mission Accomplished
I would like to give feedback for the engineer who visited my property today. He was very polite, friendly, knowledgeable and very efficient. He's a credit to sky. Please pass on my thanks.
... View more
Submitted on
24 Jan 2025
12:00 PM
Submitted by
Rach74
on
24 Jan 2025
12:00 PM
Status:
Mission Accomplished
I had a delightful chat with a lady from Dunfermline today, didn't get her name unfortunately but she was fabulous. Originally I called to reduce my mobile data package, which she did quickly and easily, thank you! We went on to discuss my broadband package and she was able to offer Full fibre 100 for a little less than I'm paying for the existing wired service. She was knowledgeable, helpful, patient and cheerful, and an absolute pleasure to deal with. I intended to leave a glowing customer survey for her but for some reason, the survey didn't show up. Did I cut the call off too soon? I don't know but I really want to give her the recognition she deserves. We discussed dogs, the upcoming storm and working from home, she also recognised my now very faded Fife accent! maybe that will help identify her. Thank you again for your time and attention, you are brilliant! Best wishes, Jane Walker
... View more
Submitted on
23 Jan 2025
06:18 PM
Submitted by
JKW2
on
23 Jan 2025
06:18 PM
Status:
Mission Accomplished
I renewed my Sky package and was happy with the deal agreed with the agent. When checking afterwards it turned out he had given me a load of false information regarding the package and the prices in the account didn't reflect the agreed offer. Trying to get through to Sky by phone is a nightmare anyway and I wasn't happy having to go through it all again. However I got through to Mair in Retentions. She was brilliant! Mair listened to the problem and understood the poor service I had earlier. She said she would listen to the recording and speak to her manager to provide a resolution. She phoned me back as promised. Although it went through to voicemail she gave me a time that she would ring again later to discuss. She couldn't have been more helpful and I was happy with the offer provided. She did everything she promised and my bill was adjusted correctly. I felt valued as a customer and it felt like she genuinely cared. I hope you will be able to give Mair the recognition she deserves.
... View more
Submitted on
23 Jan 2025
01:22 PM
Submitted by
Catlady4
on
23 Jan 2025
01:22 PM
Status:
Mission Accomplished
My sky said that they were cancelling my sky for some reason and I called them. I spoke to a person called Kevin. He was professional polite and resolved my issue within a matter of minutes. Thank you
... View more
Submitted on
22 Jan 2025
12:25 PM
Submitted by
Dylan2
on
22 Jan 2025
12:25 PM
Status:
Thanks Submitted
Spoke with Lori, believe she was working in Cardiff. Wonderful customer service, first class, extremely professional and friendly. I can honestly say that it is the 'BEST' customer service experience I can remember from any company, a credit to Sky and herself. Many thanks Lori .
... View more
Submitted on
03 Feb 2025
01:02 PM
Submitted by
Gerry93
on
03 Feb 2025
01:02 PM
Status:
Thanks Submitted
I had a enginner visit to install my sky mini bix and also my sky tv as we hadn't set them up when we moved to our new home. My house is a new build and the electrics are complex. The engineer went above and beyond to help restore our services and never left until the problem was resolved. I really appreciate how considerate he was of my home, wearing protective gear on his feet and he was extremely courteous. Thank you so much for going the extra mile to understand the exact needs of our family. You deserve recognition and certainly a pay rise!! Date of visit 23/01/25 @ post code. Please let him know!! 🙂
... View more
Submitted on
03 Feb 2025
07:32 AM
Submitted by
Tannu85
on
03 Feb 2025
07:32 AM
Status:
Mission Accomplished
Openreach engineer, Kyle, corrected a problem caused by a faulty full fibre installation and put us back in touch with our broadband, landline and Internet TV. This involved a reinstallation of the fibre cable. Such a pleasant, kind and friendly representative for SKY whose service and work was exemplary . Very highly recommended for praise?
... View more
Submitted on
21 Jan 2025
12:40 PM
Submitted by
Beckets
on
21 Jan 2025
12:40 PM
Status:
Mission Accomplished
I just spoke to a customer advisor named Faraz, the call ended on the 18th of January around 18:20pm. I was meaning to leave feedback at the end of the call, however I accidentally ended the call. I really hope this feedback reaches him as he was super cheerful and absolutely amazing in resolving my problem! Please credit this employee for his exceptional service, he is truly a credit to the team and is extremely helpful.
... View more
Submitted on
18 Jan 2025
06:24 PM
Submitted by
RB_81
on
18 Jan 2025
06:24 PM
Status:
Mission Accomplished
I telephoned Sky to help with some issues I was having changing from Sky broadband to Now broadband by Sky. I was put through to Michael and he was brilliant. He listened to the problems that I had and explained the reason for them and what he could do, and what I could do, to resolve them. He was very knowledgeable, polite and patient, a true credit to Sky. I wish that Sky had more like him. I am now a very satisfied customer as opposed to a very frustrated one. A BIG thank you to Michael
... View more
Submitted on
16 Jan 2025
05:57 PM
Submitted by
Confused+of+Pembr
on
16 Jan 2025
05:57 PM
Status:
Mission Accomplished
I had such a positive experience with one of your customer service agents today that I wanted to write in to ensure they are recognised for their excellent customer care. I called the Irish number just after 9am on the 15th of January regarding our broadband connection not working, my call was answered immediately by Tobi. Tobi was incredibly polite, knowledgeable and efficient. Although they were unable to fix my problem during the call, they completed several tests, identified the fault on the line, which was logged and a request submitted for an engineer, all done in less than 15 minutes. This was by far the quickest and easiest experience I've ever had when calling sky for support. I really hope this feedback gets back to them and their great attitude and work ethic is being recognised by management.
... View more
Submitted on
15 Jan 2025
09:34 PM
Submitted by
NiallK80
on
15 Jan 2025
09:34 PM
Status:
Mission Accomplished
I spoke to an advisor on Monday evening (I'm sure his name was Ian) as I was having a problem with my broadband installation. He was extremely helpful and polite and explained the issue I was having (which required a different lead to the one I had). He arranged for a super fast delivery of the lead, which came the next day and worked exactly as he said it would. So refreshing to be able to call for support and get exactly what was needed! Thank you - 10/10!
... View more
Submitted on
15 Jan 2025
09:45 PM
Submitted by
Delforrest11
on
15 Jan 2025
09:45 PM
Status:
Mission Accomplished
I just wanted to make sure Mimi got the recognition she deserves for being such an asset to the support team at sky. I had an issue where my Netflix account on my TV was in a different language and had passwords on- turns out my account had been hacked, and Mimi helped me step by step to fix this, gave me the number for Netflix to contact them, and then arranged to call me back to help secure my sky account for extra peice of mind. All the way through the call she remained positive and kind, guiding me through the process patiently. I work in marketing and it's very rare to come across people like Mimi who quickly and efficiently solve a problem with a smile. If I could buy you a box of chocolates I would- thankyou so much for all the amazing service and help, you really reassured me during a stressful time realising I'd been hacked.
... View more
Submitted on
15 Jan 2025
11:40 AM
Submitted by
Lauren168
on
15 Jan 2025
11:40 AM
Status:
Thanks Submitted
To my call to SKY.on 29/01/2025 I had a competent profecional understaning and suport from Nick I was kindlly aske explained with profecionalisam on the issues and resoving them in due time. On my previous call to SKY I spke to Gabie Gabriela charesmatic entusiastic presentative with quality like no other. Thanks Gabriela, Thanks Nick I was lucky call you. All the best is the list I can say to you
... View more
Submitted on
29 Jan 2025
08:38 PM
Submitted by
Ventzislav
on
29 Jan 2025
08:38 PM
Status:
Thanks Submitted
Many thanks for all the help today from the sky operator. He was brilliant and reduced my bill. Very helpful and polite @ scatter 298
... View more
Submitted on
29 Jan 2025
08:06 PM
Submitted by
Scatter78
on
29 Jan 2025
08:06 PM
Status:
Mission Accomplished
I have just spoken with one of your advisors (Martin). Initially I was calling out of anger and frustration on account of sky restricting my services and still not resolving an issue with another account. This was all pertaining to my father passingp away and recently my wife passing away and so a payment wasn't made. Martin was simply excellent. Very understanding and I came away from the phone call reassured and you should be aware that you have an incredible asset for your organisation in Martin.
... View more
Submitted on
14 Jan 2025
07:22 PM
Submitted by
Rajeev
on
14 Jan 2025
07:22 PM
Status:
Thanks Submitted
Monish was my customer service person. He was extremely helpful, and he is an asset to your company. Full marks to Monish.
... View more
Submitted on
29 Jan 2025
11:15 AM
Submitted by
Lynfra
on
29 Jan 2025
11:15 AM
Status:
We’re Finding your Staff Member
Christina was super pleasant and knowledgeable. Excellent and friendly customer services this morning
... View more
Submitted on
13 Jan 2025
02:22 PM
Submitted by
RP13
on
13 Jan 2025
02:22 PM
Status:
Thanks Submitted
Hello, please pass on our huge thanks to Angelos from the Sky Broadband Tech Team. He visited us on 27 January 2025 at 12pm. It was a difficult job and it did not go smoothly for him but he persisted and we now have two pods connecting to the router and since I have changed the security settings, all our laptops now connect to the pods and I am getting speeds of over 300Mbs. Really appreciate his service and help. I hope he gets recognition for his efforts. Sky has gone up in my estimation, wish I had rung sooner.
... View more
Submitted on
28 Jan 2025
05:16 PM
Submitted by
Westwood2
on
28 Jan 2025
05:16 PM
Status:
Thanks Submitted
I called Sky today to talk about renewing my contract, and spoke to a very helpful gentleman who sorted me out with a new 24 month contract. He asked me if I could complete a survey after the call, which I thought would be sent to me by email, but as it still hasn't arrived I've got a horrible feeling I should have stayed on the phone for it. His name was Vedaanta, and I wanted to thank him for all that he did. He was great. If at all possible, can the survey please be sent to me.so I can complete it.
... View more
Submitted on
28 Jan 2025
11:56 AM
Submitted by
myname123
on
28 Jan 2025
11:56 AM
Status:
Mission Accomplished
Vasil helped us with our issues/yesterday.He has arranged for an engineer to come. When we spoke it turned out he was in Bulgaria... EXCELLENT chap... helpful and pleasant. He deserves recognition for his kindness.
... View more
Submitted on
15 Dec 2024
08:14 PM
Submitted by
Jackie132
on
15 Dec 2024
08:14 PM
Status:
Mission Accomplished
After struggling with my new phone as a new sky mobile customer i reached out over the phone and was talked to Zeba. she was very friendly and helpful and even made me laugh. She had never encountered my problem before and was able to quickly and efficiently solve it for me. It was very relieving and the most prompt, stress free, helpful mobile customer service phone call i've ever had. Thanks to Zeba! - thankfully from Verity
... View more
Submitted on
23 Jan 2025
09:23 PM
Submitted by
Verity6
on
23 Jan 2025
09:23 PM
Status:
Mission Accomplished
The process for ordering a new remote is excellent. Really simple to set up, batteries also included - great service.
... View more
Submitted on
04 Dec 2024
03:14 PM
Submitted by
slanes
on
04 Dec 2024
03:14 PM
Status:
Mission Accomplished
After a very frustrating morning trying to get my query dealt with I was finally through to Sean. what an absolute credit to your company. Totally understanding, friendly and eager to help. ive been with Sky for 30 years and its staff members like Sean that reaffirm your belief in the company Excellent service. Alan Graham
... View more
Submitted on
22 Jan 2025
11:05 AM
Submitted by
AlanG12
on
22 Jan 2025
11:05 AM
Status:
Mission Accomplished
Concerning a recent phone call to Sky Helpdesk I made recently on Tuesday, 14th January - after being granted a Month's extension to my old Sky+ Contract, promised the Call Centre operative from ?India (sorry I didn't note his name), a Rating of 10 by way of Thanks in Reply to the follow-up text I'd be Sent afterwards. However, on receipt, rather than requiring just a Rating Number, as once the case, instead I was invited to click on a Link to complete a whole Survey! Unfortunately, the Mobile I use with Sky, only takes calls & simple texts, & can't click on a Link, so I'm unable to fulfilll my promise, which bothers me. Therefore, wondering if there's an alternative ... tried again with both the Chat line & phoning, but can't get past the AI, which is not offering the right options. Therefore, ask if there's another way ... with Thanks for any suggestions!
... View more
Submitted on
17 Jan 2025
12:01 PM
Submitted by
SKYTRACKER_24
on
17 Jan 2025
12:01 PM
Status:
Mission Accomplished
I would like to thank Syeda Farhana Begum for the quality of service she has provided me on my return to Sky. Her knowledge, patience with me setting the account, the clarity of her voice and general phone manners were second to none. I can't speak highly enough of her approach to having me returning to use your services. So a massive thank you to and Sky for employing this calibre of person in your sales dept. Thank you. Jose Ascensao
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Submitted on
16 Jan 2025
02:11 PM
Submitted by
Joma
on
16 Jan 2025
02:11 PM
Status:
Mission Accomplished
I called Sky today to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. I didn't catch her name but I wanted to thank her and ask if the survey can be sent to me. She was great!
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Submitted on
04 Dec 2024
12:29 PM
Submitted by
JulieK1
on
04 Dec 2024
12:29 PM
Status:
Mission Accomplished
I would like to express my thanks to Liam who dealt with, what was a complaint about sky. When I got to Liam, I found his approach to be extremely understanding of my case and very professional in his approach. I first interacted with Liam on Friday 10th January and by Monday the 13th, everything that he promised on Friday for my new contract was in place. We need more like Liam to interact with members of Sky. It does make the subscription more bearable, Thanks Liam for the good work.👏 Alain
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Submitted on
13 Jan 2025
06:25 PM
Submitted by
Alain
on
13 Jan 2025
06:25 PM
Status:
Mission Accomplished
Just wanted to give Dylan @ Sky a shoutout, he has been ever so helpful with my policies and moving me over comfortably with Sky Mobile. Worked out better than expected for a 1 year contract. Week made and all data i.e. phone number transfer he did for me over the phone via E-Sim. Thanks again! Michaela
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Submitted on
13 Jan 2025
01:04 PM
Submitted by
MichaelaPetford
on
13 Jan 2025
01:04 PM
Status:
Mission Accomplished
I spoke to a lady over the phone today to make changes to my plan. She was so friendly and kind. She couldn't be more helpful; she explained everything clearly and got things done quickly and efficiently.
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Submitted on
12 Jan 2025
08:36 PM
Submitted by
Rachel166
on
12 Jan 2025
08:36 PM
Status:
We’re Finding your Staff Member
I needed to find out if my Sky Router would support Gigabit Ethernet on the iMac I intend to purchase . Within minutes of posting my question I received replies. Many thanks to the Sky Community. Steve 🙏
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Submitted on
24 Nov 2024
09:58 AM
Submitted by
seb263
on
24 Nov 2024
09:58 AM
Status:
Mission Accomplished
Had to ring sky this morning re a problem on my sky stream puck. Excellent friendly assistance. Was honest that the fix should work but might not and a new puck might be required. Stayed on the line for a long reboot/ reconnect procedure . And it did work! Didn't get / don't remember his name unfortunately but very impressed with him.
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Submitted on
15 Dec 2024
12:47 PM
Submitted by
JWestLondon
on
15 Dec 2024
12:47 PM
Status:
Mission Accomplished
Just wanted to say thanks to Mark - a sky engineer from Slough. It was first call 29 Dec. He was excellent - knowledgeable, friendly and prepared to go out of his way to try find a solution to get our Sky Q multiscreen working properly. An example of excellent customer service. Many thanks Mark.
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Submitted on
10 Jan 2025
09:59 AM
Submitted by
Davidsher
on
10 Jan 2025
09:59 AM
Status:
Mission Accomplished
I contacted Sky move and spoke with a lovely employee called Maggie. She was able to sort out my home move and even managed to save me some money but putting the broadband into comparison.l meaning I would pay the same price not the £10 increase. She recognised that I am a Sky customer and have been for the past 6 years and thanked me for taking Sky with me. She went above and beyond and was very cheery and polite throughout the call. Every aspect was thoroughly explained and she made the entire process seem effortless. We need more Maggies in our community! This employee deserves a bonus and is an asset to Sky! Thank you! Abby
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Submitted on
13 Dec 2024
02:59 PM
Submitted by
abbytango
on
13 Dec 2024
02:59 PM
Status:
Mission Accomplished
Thank you for the tickets. We had a great time at ExCel at the experience. Plenty if things to see and hear
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Submitted on
20 Nov 2024
06:31 PM
Submitted by
AliM3
on
20 Nov 2024
06:31 PM