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Discussion topic: No Mobile Signal while abroad

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This message was authored by NickSollie This message was authored by: NickSollie

No Mobile Signal while abroad

Hi I arrived in Tenerife yesterday initially my IPhone 14 Pro connected to the Orange network out here but after a few hours it changed to no service with no warning. I don't have a second phone which I can use and this is the first time this has happened while I have been aboard in Europe. I have tried all the tips that are on the troubleshooting page. Can anyone please assist with this issue

 

Manager note: updated thread to affect current issue with not being able to use data abroad


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This message was authored by Daniel-F This message was authored by: Daniel-F Answer

Re: No Mobile Signal while abroad

Posted by a Sky employee

Hi all, 

 

Thank you again for reaching out to us to share your experience with roaming abroad.  

 

Support teams confirmed this issue specifically impacted 3G roaming and this has now been fixed. 

 

If you are still experiencing any issues roaming abroad, please visit our self help pages here to run some troubleshooting on this found here: https://www.sky.com/help/articles/sky-mobile-roaming-problems 

 

 

Thanks for using Community to flag this issue with us 🙂

Daniel
Community Moderator

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This message was authored by Kieran36 This message was authored by: Kieran36

My data roaming is not working in Turkey

I have tried every single step that was shown to me online. I have changed all the settings everything is fine but my phone still says no signal. I have got signal for 2 minutes and I managed to send one text message in that time but I have not received the welcome message from sky. I do not know what else to do and I would like to have my mobile data working here for safety measures. I have had the exact same issue in Tenerife in 2023. I had to have my boyfriend hotspot me the whole vacation so I can access basic things like google maps. 

 

any help with this would be appreciated.

 

 

This message was authored by ogtravl This message was authored by: ogtravl

Roaming not working in DUbai

Hi. Is anyone else experiecing issues with roaming in dubai? It was find till yesterday. Today, if I disable the Sky SIM and renable it, the phone briefly connects to the local provider and disconnects immediately with no service.

 

Last time this happened, it was global issue with sky roaming.

 

Would greatly appreciate any help. 

 

Cheers

V

This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Roaming not working in DUbai

Posted by a Superuser, not a Sky employee. Find out more

Checked your spendcap?

I am just another Sky customer and my views are my own
This message was authored by ogtravl This message was authored by: ogtravl

Re: Roaming not working in DUbai

Hi. Yes, it's well under the spend cap.

This message was authored by LaurenVinton This message was authored by: LaurenVinton

Re: No Mobile Signal in Tenerife

I am in Gran Canaria. Have been since Fri and woke up this morning to no service!!

This message was authored by Hanp12 This message was authored by: Hanp12

Re: No Mobile Signal in Tenerife

I also have no mobile signal in Tenerife starting this morning. I have been here since Saturday and it was working fine until this morning. I have an iPhone 12 

This message was authored by Sarahmartine07 This message was authored by: Sarahmartine07

Roaming connection issue - urgent

Hello, I'm currently in Cyprus and received a welcome text message when I arrived and was able to send texts to family etc. I don't have a spend cap on my account. My husband has an apple iPhone and I have a Samsung. We can't send texts to activate the roaming passport plus and I've followed the steps on the sky mobile help such as ensuring the data roaming is enabled and looking at the access point names. But I can't call or text. And cannot receive calls or texts. Unfortunately it's quite urgent as I'm trying to contact my Mom to let her know I've had to go to the medical centre whilst abroad. She has a sky mobile sim. My husband and I are having the same issue. Very frustrating. If anyone can help, or make suggestions that would be much appreciated. Thank you.
This message was authored by Charlie301 This message was authored by: Charlie301

Re: No Mobile Signal in Tenerife

Im in fuerteventura and woke up to no signal either this morning 

This message was authored by caesarome This message was authored by: caesarome

Re: Roaming connection issue - urgent

Posted by a Superuser, not a Sky employee. Find out more

Try setting a spend cap to see if that helps and also make sure your phones are set to abroad:


Apple:
Settings > Mobile Data > SIM Applications > Make sure this is set to Home.


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

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NickSollie
Topic Author
This message was authored by NickSollie This message was authored by: NickSollie

Re: No Mobile Signal in Tenerife

Seems to be a wider issue than I thought, hopefully sky are looking into it

This message was authored by caesarome This message was authored by: caesarome

Re: My data roaming is not working in Turkey

Posted by a Superuser, not a Sky employee. Find out more

@Kieran36 

There seem to be some issues at present with overseas roaming as similar reports are being made from people in other countries.

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This message was authored by Janine83 This message was authored by: Janine83

Re: No Mobile Signal in Tenerife

I am on hoilday in amsterdam  with my mum for her birthday phone worked all day yesterday untill last night now just seyes emergency calls only.. unable to get help from sky as telling to call but .she can't call as no network she addee the passport .. now she is unable to do anything if she was alone  beyond a joke...can see other people's having issues with roaming in other parts of thr world on their holidays.. what is going on 

This message was authored by AliAzad This message was authored by: AliAzad

Re: No Mobile Signal in Tenerife

Hi thank you for looking into this for me,

My mobile number is (Removed)

My Handset is IPhone 15 Pro Max

My IOS version is 17.5.1

the issue is:

I arrived last week in Marmaris and everything worked fine I received my welcome text and the notice of the passport being set up, I had signal until approx 23:00 local time yesterday evening when the service dropped and it showed no service, I followed all the steps online however I still have No Service.

 

Moderator note: Removed personal details

NickSollie
Topic Author
This message was authored by NickSollie This message was authored by: NickSollie

Re: No Mobile Signal in Tenerife

I'm in Tenerife by myself luckily the hotel has WiFi so I could update my family that I was ok. Hope this is sorted soon

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