Monthly bill double

[G.Howitt]

Hi,

I decided to check my monthly bill which was increased to £7 per month excluding devide costs. It looks like I have been paying £14 per month for quite some time. 

I take it this not normal and someone from the Sky team can assist with?

I received an email in January saying that  

From 24 February 2024 you will pay:

£7.00 a month

[caesarome]

What does your bill itself show as there will be a breakdown of what you are paying for so if you compare that to Januarys bill what is different. You can view your bill via the MySky app or one here:

https://www.sky.com/manage/bill/

[G.Howitt]

It says £14 for my mix, no additional charges such as picture messages etc . January it was £6.50!. Device is £14.33.

Future bills also state £14pm for the sky mix. I didn't opt in for a £14 monthly charge for the sim.

[caesarome]

£7 does seem quite cheap for a device and data plan so what data plan are you on as it might be you had a discount on it that has now finished.

[G.Howitt]

Apologies. £7 for the sim. Then £15 for the device. 

It's the sim that has doubled to £14. Does this make sense?

[PandJ2020]

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@G.Howitt wrote:

Apologies. £7 for the sim. Then £15 for the device. 

It's the sim that has doubled to £14. Does this make sense?

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Was it a half price offer that's expired?

[G.Howitt]

No. They sent me an email in January saying that the monthly rate will go up from £6.50 to £7 per month. There was never any offers applied. I've had this sim for a number of years now.

[PandJ2020]

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@G.Howitt wrote:

No. They sent me an email in January saying that the monthly rate will go up from £6.50 to £7 per month. There was never any offers applied. I've had this sim for a number of years now.

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Ok, you'll have to call Sky on 150 to see what's going on