Voice quality

[Ray_McCavery]

Having Voice quality issues when dialling certain automated answer services . Sounds like talking under water. Is any other users experiencing this ? 

[Tom-W19]

Hi @Ray_McCavery 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Ray_McCavery]

Hi Sky , 

I have been waiting on someone calling me regards this , everytime someone calls the whole scenario starts again and I end up spending an hour on the phone and told someone will call me back from the networks team it is now nearly a month since I raised the issue and it si still occurring with the Sky network , I need this escalated to the team that can look at a call trace level.

Frustrated 

Ray

[PandJ2020]

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@Ray_McCavery wrote:

Hi Sky , 

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This is a primarily a customer helps customer forum...  Did you engage with the forum chat with a staff member?