New phone won’t connect to iCloud

[EE82]

I upgraded my phone through Sky. New iPhone 16 arrived yesterday however I can't get it set up. If I try to set up using another device (my current phone) it doesn't connect/register when I bring them close together. If I click 'set up without another device' and log directly into my iCloud, the little spiral of doom just goes round & round & nothing happens. Any ideas? TIA. 

[Tom-W19]

Hi @EE82 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147