Pre ordered Phone still not delivered a month later later

[James388]

I pre-ordered an S25 phone on the 27th of January and was told it would arrive on the 7 of February the launch date. I still haven't received the phone. I contacted Sky on 3 different occasions. I was given various different excuses from the color being out of stock to the double storage being out of stock for each time I was told I would have it within a week and the last time I was  told I  would have it within three days. It is now a month late and I still haven't got my phone. Has anyone else got this problem? 

[caesarome]

@James388 

The latest on your order can be found here so what does it say:

https://www.sky.com/ordertracking

[James388]

Thanks for that. But from that link, I can only track the phone if the courier has received it. I checked with the courier and they haven't received it yet. 

[caesarome]

@James388 

What does it say on the link as it should say it has been dispatched when it is on it's way to the courier.

[James388]

No it hasn't been despatched yet.