Can’t receive calls

[Smithy64]

Set up new I phone 16, can make calls but not receive them tried all the tips but it's still not working 

[Alimae · Accepted solution]

Did you reset network mobile settings

[caesarome]

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@Smithy64 wrote:

Set up new I phone 16, 

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Did you move a Sky sim from a different phone to this oen and if so is the correct number now showing in settings ?

[Smithy64]

Yes u even rang sky, they ended up hanging up saying it should work... not impressed 

[Smithy64]

It was a new sim 

[caesarome]

And you have activated it ?

[Samatshu]

Hi there 

did you finally get help. I am facing a similar issue after moving from Three to sky 

[Alimae]

Is the Access Point Name set to sky settings 

[Smithy64]

Hi nope we thought we had cracked it, but have discovered that no family members who are on EE can ring the new phone  ... going to ring both sky & EE to try & finally get it sorted 

[Smithy64]

Not sure what you mean?

[Smithy64]

Yes 

like I said if you are on EE it doesn't work any other network works 

[Smithy64]

No it's a new sim ... gone from EE to sky 

[Alimae]

Did you number successfully transfer from Ee to Sky.

If you have a physical sim as sky to convert your sim to esim.

I had alot of issues with this when i moved from my provider to sky

[Samatshu]

How did you finally resolve it ? I am currently in a similar situation 

[Smithy64]

Apparently the phone is faulty... it's going back I contacted sky themselves & they have arranged for a replacement 

hope you get sorted soon