Why sky keep trying to take payment after bill has been paid

[Tina19741]

My bills have been paid but sky keep trying to take payment t from my bank

[SKY1992bf]

@Tina19741 If you have a continuous payment method setup you should never need to make a manual payment as it won’t stop the automatic payment process if you make the manual payment 4 days before payment due date as the payment request has already been submitted

For direct debits if first attempt fails sky try again 10 calendar days later automatically and if second attempt fails your service will be restricted and that's the point to make a manual payment

you need to let sky take payment as normal because your payment has been applied to next month's bill not the bill that is due to be paid now

You can now either leave the overpayment on your account as credit to use against a future bill or contact Sky and request a refund which will take 3-5 working days to complete

For future reference if you want to make a manual payment to prevent the automatic payment being taken you need to make sure that the total bill amount is showing as credit on your Sky account 4 working days before your payment due date

[Kruise1993]

My bill as been paid 

[Kruise1993]

You are taking money out of my account and the bill has been paid for my Sky and my broadband

[63johnw]

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@Kruise1993 wrote:

You are taking money out of my account and the bill has been paid for my Sky and my broadband

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Hi @Kruise1993  did you make a manual payment when you have a direct debit set up as this will happen. If you have a payment method set up already then don't make manual payments. Any over payments will go towards paying next months bill. 

[Daniel0210]

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@Kruise1993 wrote:

You are taking money out of my account and the bill has been paid for my Sky and my broadband

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@Kruise1993 

We aren't. The Sky Community is a customer led discussion forum where Sky customers are available to help other customers. You are NOT contacting Sky Customer Services by posting here.

See the correct advice from @SKY1992bf and @63johnw