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Discussion topic: Data not working on new phone

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This message was authored by Daryl70 This message was authored by: Daryl70

Data not working on new phone

Hi have a new phone as the old phone is broken,the data is not working the phone is a moto e13 was sent a message saying will send hand set configuration for the following service and pin but nothing come through after that. Can you help please reply 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Data not working on new phone

Posted by a Superuser, not a Sky employee. Find out more

You can have the settings sent through yourself:


Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

 

If they do not come through then you can set it up yourself:

 


Settings > Mobile Data > Create New Access Point...

 

Name: Sky Mobile Internet

APN: mobile.sky


Save and restart phone.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Data not working on new phone

Posted by a Superuser, not a Sky employee. Find out more

You can have the settings sent through yourself:


Go to sky.com/networksettings (My Account > Mobile > Settings) and sign in with your Sky iD.
Select the mobile number or SIM name you're having trouble with.
Scroll to 'Resend network settings' and select Request settings.
Save the settings when your receive them and reboot your phone.

 

If they do not come through then you can set it up yourself:

 


Settings > Mobile Data > Create New Access Point...

 

Name: Sky Mobile Internet

APN: mobile.sky


Save and restart phone.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Daryl70
Topic Author
This message was authored by Daryl70 This message was authored by: Daryl70

Re: Data not working on new phone

Thank you all sorted 👍🏻

This message was authored by Sarap1982 This message was authored by: Sarap1982

Re: Data not working on new phone

Did this work as tried and doesn't for us?

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