Send Thanks to Sky

I would like to give recognition/positive feedback to Dale, who honestly is an asset to your company.   Not only did he work with his manager to go out of his way to give me the best possible deal, but has exceptional interpersonal skills; a rare quality these days.   I really enjoyed speaking with Dale, as he spoke to me as if I was part of the Sky Family. As someone who has anexity /doesn't see others besides family as a result, it was nice to have a positive conversation as well.   I spoke with Dale on 18th May 2023 soemtime between 19:00 and 20:00. ... View more

Had a call with Alicia in the Cancellations Team and had the most amazing customer service and a wonderful experience.  She was really friendly and clearly cared about doing the best for the customer.  I have left the call with a really positive experience. ... View more

I had a problem with my min-box and I sent an email to sky advising of my problem on Monday 22 May.I received a phone call from sky on Tuesday 23 May from a very helpful customer service.I explained the problem and was put through to the tec dept. At the end of it all I was able to get an appointment today 25 May between 8am and 5pm.Lucky enough I was able to be here and the sky engineer rang me about 10.30 am to day he would be here in 15 mins.It turned out the connection at my Q box from the dish was loose so the engineer put 2 crimps on it and said they will not become loose again. It done the job and I didn't need my min-box changed.I must say the service I got from customer service and the engineer was excellent..     ... View more

I've just spoken to Sasha who is absolutely wonderful. She has talked me through the whole process making everything very simple and easily understood, she managed to find me a couple of extra offers too. Her telephone manner is delightful and everything was made very easy for me. Her customer service skills are exemplary. A very very big thank you to SKY and in particular Sasha ... View more

Sean whose ID Is son08   Sean whose ID is SON08 One of the best advisors I have ever spoken to. He is a real asset to sky. he is a real go getter and has a no nonsense approach, real problem solver , values time.  Normally when it comes to renewal it's always a haggle and difficult and a very long process . Not the case with Sean just got on with it. I trust  Sean completely and he is a very genuine person. His expertise shows in his work and what he knows . It was a genuine pleasure to speak with him and thank you for all the work  ... View more

Honestly...Martin was ace! Helped me set everything up on new streaming boxes and router...had great convo along the way and went above and beyond yo help me get set up! Had a good connection going... hope he looks me up! Ha ha!  ... View more

As before, we've had splendid customer service today!  We hadn't thought that external line problem  was the culprit and purchased  a new phones.  Once the former was established, all was resolved in 4 hours and, we have new handsets!  Many, many thanks! ... View more

Darren (unsure of his surname) came out to my house to fix an issue with my broadband. I don't like letting strangers into the house but Darren was so friendly he put me at ease.  He fixed the issue with my broadband and also fixed an issue I was having with my remote (which I asked him to look at whilst he was here).  I work from home and don't speak to many people during the week, but Darren let me talk his ear off about my pets and he told me about his dogs and tropical fish.  Thank you to Darren for fixing my broadband issue and also fixing my remote! You are a hero in our house!  ... View more

Thanks for your help for today 23rd May 2023  10 out of 10  ... View more

I called customer service on Saturday 20 May at 10.53 to get done technical support for a camera doorbell which wouldn't connect to wifi. After some dismal service from previous doorbell company I bought a different one but the new one wouldn't connect. Having got very frustrated I called Sky for help and George was so patient and helpful and we got it sorted. What a contrast. I ve been a Sky customer since 2003 and one reason is your helpful staff.  ... View more

What a breath of fresh air Claire in Technical was today! It was a 5th call to sort out a billing issue after upgrading to full Fiber. (In short the offers didn't get applied and were no longer available). Clearly it was a challenge to sort the issue as previously either nothing got done or I was passed on to someone else and after hanging up with a promise of a call back, I had no update. However, Claire took ownership of the problem, liaised with the relevent people and kept me informed.  She is an asset to Sky and deserves praise (review the notes on file).  I was left a satisfied customer.  ... View more

After having a stressful few weeks with services I actually phoned sky to leave as was upset over issues I was having after being with sky for over 8 year. However I rang up and literally spoke to the kindest customer service agent called Robert. I belive he may be from Holland or somewhere similar with the accent he immediately helped me and jumped into action and solved the ongoing issues the best he could I've called before and 9 times out of ten do get Lovley people to help however he outshines I didn't come of the phone with more money added to my bill or asked to sign up for more services everything he did came at no cost at all.I really needed help today as was at the end of my tether and he genuinely cared and understood. Please give him a mention as you are all at sky very lucky to have such an amazing employee I've never wrote a review about anyone before but Robert definitely deserves a mention Thankyou for having such great people on your team for all your customers Thankyou Robert 😊 ... View more

My name is Jason Cairns. I've just switched from SkyQ over to Sky Stream. I had some initial teething problems getting access to certain apps. Despite my own efforts I couldn't resolve them. I got in touch with Sky customer services and was put through to young lad called Sean. My problem was very complex for some reason. The apps just wouldn't recognise my details and link them to my account. Time after time Sean would take me through different attempts to try and rectify the issue. I have to give it to Sean, he was patient and professional throughout the whole process which took a long time. I hope recognise just how good an employee Sean is and what a credit he is to the company.  ... View more

Dear Sky   My contract was up for renewal and I intended to cancel because of the new  super high cost going forward. I was gutted and a little tetchy... step in Irish Shaun, and my day has been great ever since.  Not only is this fella patient and understanding, he is also so kind and great at his job!!  I am truly grateful that I got to speak to Shaun today, his funny friendly way of chatting really calmed me down and made the decision to stay with Sky easy. He dealt with my mental health issues brilliantly and even stayed on later to ring me re a little issue. Give that man a Guinness!!  ... View more

we wish to send excellent feedback to the two lovely ladies who came and fixed our sky. We accidentally cut the cable when gardening and the service was fast and very efficient. Sorry didn't get their names but you know who you are. Thank you so much the service was second to none from the phone call to customer service with Teo to the fixing. That's why we have been with sky for a very long time and have stayed  ... View more

Hello! I've just got off the phone with mark I believe! He reassured me after I'd mentioned being a little "thick". He made my day with his help! My minds put at ease knowing I've spoken to someone and got the help I needed! I leave a 10/10 for mark, I couldn't thank him enough! I really hope this messsage reaches him!  ... View more

Hello Christopher, I called Sky yesterday to upgrade my existing package and you were excellent in completing my order!  You were polite, very friendly and gave me the deal i wanted!  Just wanted to say thank you for all of your help.  Your rating from me would be 10/10 - Excellent.   BillCH ... View more

I spoke to Craig in the new sales team, he helped me take out broadband for my mum and found us an excellent package!! Craig's customer service was magnificent and our spirits were lifted throughout the call!  many times people comment on negative experiences and as a result I feel that some recognition should be given to Craig and his team as it was a lovely experience and he was empathetic, understanding and actually listened to us.  I have been a sky customer for over 10 years and glad that my mum is now one too, I will be referring more people and sharing my positive experience today.   Thanks again shynicka & Jennifer  ... View more

Teo arranged an engineer to come out very promptly she also saw I was paying too much for my sky package and being a platinum member she sorted it out very quickly.  Extremely good service 10/10 thank you Teo Lesley Fright ... View more

Kelly was wonderful. The best customer service I have ever experienced and made an incredibly stressful and difficult process simple. I can't thank her enough. ... View more

The gentleman who I spoke to this morning was very helpful, polite and very efficient in sorting out my problem. I unfortunately didn't get chance to complete the survey after the call but wanted to ensure he still received the excellent feedback he deserved for his help!  ... View more

Just wanted to say a big thanks to Sean (or Shaun?). I phoned up today as I was having issues with verifying my account/activating sky stream. He was so friendly and very helpful, it definitely didn't feel like I'd been on the phone for over half an hour by the time we hung up! He also called back promptly when he said he would to check if I'd managed to get my issue sorted. 5 star service, if I ever have to phone up again I'd hope to get him!  ... View more

Unfortunately I didn't catch the name of the lady that helped me but she went above and beyond to sort out my issue. I had an issue with my sim card when I purchased a new phone and I thought I had sorted it until it was time for my data to restore and I didn't get the amount I was paying for. After a very unhelpful phone call, basically saying the deal was no longer valid even though I could see it on my account, I was transferred to a different department. The lady was very friendly and chatty, listened to my situation and instead of fobbing me off she came up with a deal as close to my old one as possible. She explained everything in full and made sure it was the right deal for me. Sky customer services are some of the best I've ever used and I always hang up the phone feeling very happy with the outcome.   ... View more

Liam in sales helped me to set up my new account, was very patient and supportive, thank you! ... View more

I would like to thank Joseph in Cardiff for exceptional service sorting out my contract. I had previously been misled by an overseas agent who gave me a new 18 month contract which when checking my future bills was way above the quoted price, Joseph went above and beyond to sort out my new contract at the pre arranged price. Again great service and I wish there were more like him working for Sky. Chris. ... View more

Yesterday a sky engineer visited my home to sort out connection problems/issues. While he was working my husband displayed the symptoms of what we thought was a heart attack.  The engineer who we found out later was named Richard Curtis helped us to remain calm while we called the paramedics and he went down the road to direct the ambulance in the right direction.  He explained that he had difficulty finding our house which meant the paramedics would probably find it difficult as well. He gave me his phone number as it wasn't really appropriate for him to carry on working and said I could call him back once my husband was taken care of. In the end, my husband ended up in the hospital and Richard messaged me later in the day saying if we still had problems with our sky connecting we could call him back, which I did this morning. He has just left after getting everything up and running again. I would like to say a big Thank you to Richard for going above and beyond in his job, he is a credit to your company and a huge asset to Sky and if I could I would recommend him for an award for being so caring, thoughtful, and conscientious. ... View more

I phoned today as 3 contracts are due to expire, checked offers online and wasn't in my best interest to stay with sky as affects weren't great. Not only was Courtney well spoken and easy to understand but she was very helpful and went out of her way to find better offers for me so in the end I doubled my data and signed up to another 12 months, so Better data plan so won't run out and can roll over data to my sons if needed. Thank you so much for your help and I'm happy to stay with sky because of helpful and professional staff like this! Amazing service and thanks again Courtney you really do deserve the positive feedback as you are doing a fantastic job! Have a great day! ... View more

This is to express my sincere thanks to Ollie, the SKY Engineer. He came this morning to connect, install, configure and run my new SKY Q 1TB decoder. He exemplifies professionalism, broad knowledge, helpfulness, and customer attention and care. I think he really deserves to be commended, and SKY is fortunate to have him. Thank you very much Ollie ... View more

I called Sky today to sign up for Sky Stream. David was an amazing advisor. He was incredibly helpful, knowledgeable and explained everything clearly. Well done David, thank you 😊  ... View more

I contacted Sky on 5th May 2023 at 9.53 regarding signal problems with my mobile phone.  I was lucky to talk to Marigold who was extrememly helpful (a score of 10), has endeavoured to help me solve my problem (score 10) and I am now waiting for a new sim card to arrive from Sky.  It is unfortunate that I did not receive an email or text to enable me to provide feedback for the help I received so I thought I would send this contact form.  Again, Marigold, thank you so much for your help today.  I hope you get the recognition you deserve.   ... View more

Hi   I would like to thank your wonderful employee who helped me get my services reinstated after a previous college misled me by stating my services would be reinstated if I paid a certain amount only to then say I had to pay a further 65 pound. Your employee then took the time to break down my bill and explain why it was so high and work out how much to pay weekly to prevent it bring suspended again. I can only thank you so much for your help and hope  your son does well in his rugby and your daughter in law gets over ger fear of flying. This employee deserves a bonus for going above and beyond! ... View more

I'd like to thank Simon for his help today - sorry I forgot to stay on the line for the survey!  ... View more

I want to say a big thank you to a gentleman that resolved my problems with sky payment issue on Monday the 1st of May.   Andrew saw that i was not happy with the situation at the time, he was very calm and he did calmed me down. He listend to my complaint and kindly resolved the matter.   I worked with customer complaint in my former Job and I wanna say this guy is exceptional!   You need many mor like him to deal with customer issues, most xpecially in time like this that we are dealing with  a hugh changes in our businesses and career.     Many Thanks to Andrew Xavier Dvaz.     Olu Ayetigbo ... View more

I would like to say a massive thank you to the 2 engineers  the one that turned up at my house yesterday she was amazing  and tried everything to fix the problem, then later on that day the same  problem came back so i phone sky put too through to another lady engineer She was amazing and has got everything sorted yeah  and I got a call back today to make sure everything is still working Outstanding service thank you so much well appreciated  ... View more

I'm trying to find the man I was on the phone to today. He was a huge help! Got me extras on my account and for cheaper for what I'm paying now! He really helped me out and was so nice!  ... View more

Thanks to Ben at SKY Stockport! ... View more

I called yesterday (29/4/23) to sign up for sky TV and broadband. I spoke with John and came honestly say it was one of the most pleasant and interesting conversations I've ever had! He was beyond helpful, really went the extra mile to help me and he really is a credit to your company. If you could pass on my thanks to him once again I would really appreciate it, many thanks. Adam ... View more

Can I thank  @Chloe-W22 for all her monthly updates. It's really useful to have this and it being updated regularly  Thanks Chloe ... View more

10/10 service from Adora the last few days, fantastic in resolving my issue   ... View more

Just want to pass on my thanks to Mark from South petherton who sorted my various sky q problems out on a Friday afternoon (last job). Top engineer.  ... View more

Tim was the most professional person I had the pleasure to interact with in a long time.  He was professional, knowledgeable, patient, friendly, and most definitely possessed a problem-solving mentality.  He was extremely good at solving current needs but also at identifying future ones.  Tim is a great asset and his attitude towards customers should be studied and used in training. If I was recruiting for my company I would most certainly be interested in him.   I hope you have a system in place to convey my satisfaction to him. ... View more

Just wana say a thanks to the girl in the mobile team who sorted me out with the deal I missed and got me a great vip discount and sorted it out I was so stressed and u were so nice. Thsnks for being patient with me ... View more

A massive thankyou to the lady engineer that came for my broadband today .she went above and beyond. Was so impressed  .thankyou  ... View more

Khusi was amazing on the phones today. Very helpful and informative, she was able to resolve my issue on the same call and sorted my query promptly.  ... View more

Speaking to a very nice customer service agent called Lorraine who is part of the Sky mobile team in Dunfermline about a refund as the IVR system had put me through to them instead of the proper team dealing with refund's.   Went through the whole process of when the refund was supposed to drop back into my bank accountand find out it was just sitting as credit on my account and would not come out to me for another month. But was able with Lorraine's help to get this refund out quicker to help with the cost of my new provider.   I was also given options on the use of my spare piggybank data and making full use of this going forward. Just like to say a big thank you to Lorraine rom the great chat. ... View more

I just wanted to extend my thanks to Allan in the cancelling department of sky, I was absolutely adamant I was leaving sky. But after a really enjoyable conversation with Allan about my packages (and dogs haha), I've decided to stick with my wifi package! I've had some bad experiences with customer service, but Alan was incredibly helpful, friendly and an absolute asset to sky. Thank you!  ... View more

I ahve just had a phone call from Liam who is based in Derby. What exceptional customer service, friendly, polite, honest and extremely helpful. A true ambassador for Sky and shouod be cloned. Thank you Liam for such a lovely call and for your honesty and help.   Nicky  ... View more

Just wanted to thank the advisor that helped myself and my grandmother get the best deal, Louis you were brilliant, thank you for a fantastic customer experience and making everything as easy as possible while giving all the information in layman's terms so even my grandmother could understand.  Sadie Trafford  ... View more

Had an unexpected unbooked visit from a Sky engineer today. Very nice gentleman who checked my broadband and reinstated my telephone line.  I think his name is Elvin and he originally hails from Albania. Great service and compliments to him.  ... View more

This is POSITIVE feedback but i couldn't find anywhere to submit it. Having had a broadband outage over the last few weeks i have had 3 Sky team members phone me to check on issues and to keep me up to date on progress. Each person has been courteous, polite and very helpful. The broadband issue seems to have been resolved (fingers crossed) and id like my thanks passed on to those who helped and their managers ... View more

Just had a lovely informative chat with the best customer support colleague I have ever encountered in over 15 years of being a customer. So helpful, clear and simply amazing putting my mind at ease. I have had some terrible experiences with some in the past.    Actually felt like I was chatting with an old friend and felt valued and looked after. Here’s hoping if I have too contact any time in the future, I hope I'm connected with Susen from Scotland every time. If there’s any rewards system for your staff, I think she absolutely deserves a great big one. Great member of staff that others can learn from. Thank you, Susan, great experience at last.    ... View more

Hi, I just wanted to say what a pleasure it was to deal with Dim from Bulgaria today, he was so helpful,  polite & just just a lovely person. He is an asset to your company and I would like give him 10 out of 10. Thank you Dim. Mandy  ... View more

Thank you to Stacey from the customer service who was patient & went through all the options I had to upgrade.  Trying different ways to get me a good deal. Thank you Stacey ❣️ ... View more

I want to say a big thank you to Mikayla ( ... View more

Hi my partner got in touch with one of your call hub we got through to an Irish guy called Shane who walked us through and solved our problem no worried and also give us further info pleasure to deal with him  ... View more

I rang this evening to downgrade, I got to speak to an operator really quickly.I don't know her name but she was extremely helpful and understood my request and I've now got an excellent package that is exactly what I need with Sky Q thrown in. Very happy with customer service  ... View more

Thanks to Mahamid for excellent customer service on the 29th March he was so helpful and very polite  I just wish there was more people like him  ... View more

Thank you very much to Amanda for assisting me this morning with my Sky Mobile. She went out of her way to make sure I understood everything. Amanda is an excellent Sky employee, and I wish that everyone I talked with at Sky had the same attitude as Amanda. ... View more