Router Replacement

[johnfahy]

I had been away for a month and on my return found the touter had stopped working completely. I contacted sky 2 weeks ago who said they would get a new router sent to me. I contacted them a second time over a week ago and they said they would issue an order for a replacement. I am still waiting and contacted them again today 2nd August. They are issuing a 3rd order to replace. They are unable to see status or tracking and cannot talk to anyone else in the organisation to determine how best to expedite or track. I find this totally unbelievable. Has anyone else experienced such difficulties?

[Addie15]

Hi there johnfahy, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147